Stellenbeschreibung:

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• Primary skill: SAP Marketing Sales and Customer Service
• Job Title: SAP CS (Customer Service) Consultant
• Industry: Medical Devices / Manufacturing
• Primary skill: SAP Marketing Sales and Customer Service
• Job Title: SAP CS (Customer Service) Consultant
• Industry: Medical Devices / Manufacturing
• Project Type: SAP S/4HANA Transformation – ECC CS Expertise Required
  
We are seeking an experienced SAP Customer Service (CS) Consultant to support our client's global SAP S/4HANA transformation program. While the long-term target is S/4 Service, the client currently operates the SAP CS module in ECC and will continue to do so for specific regions during the transition period. The consultant will be responsible for analyzing current CS processes, supporting ongoing operations, contributing to the transition planning to S/4 Service, and helping define integration points with SAP FSM (Field Service Management).
Projektbeschreibung

• Support and enhance existing SAP CS (ECC) solution for service notification, service orders, warranties, contracts, repairs, and equipment records.
• Collaborate with functional and technical teams to write RICEFW design related to CS.
• Conduct workshops with business and IT stakeholders to gather requirements and pain points in the current CS setup.
• Document as-is CS processes and contribute to the future-state design in S/4.
• Assess and document gaps, data dependencies, and integration needs with SAP FSM (via Proaxia Cloud Connector or other means).
• Work with S/4 Service experts to map legacy CS functionality to S/4 equivalents.
• Support testing, cutover, and hypercare activities as needed.
  
Skills
Required Skills and Experience:

• 8+ years of hands-on experience with SAP CS module in ECC.
• Deep knowledge of service orders, notifications, warranty management, equipment master, and installed base.
• Experience with integration to PM, SD, MM, and FI modules.
• Prior involvement in S/4HANA projects, especially in assessing CS-to-S/4 Service transition impacts, is a strong plus.
• Experience with SAP FSM or knowledge of Proaxia Cloud Connector is a plus.
• Strong communication and documentation skills; able to liaise with business and technical teams.
• Fluent in English; other languages (e.g., German, Spanish) are a plus depending on project footprint.
  
Nice To Have

• Exposure to S/4 Service module.
• Experience with manufacturing or field service-intensive industries (e.g., medical devices, capital goods, utilities).
• SAP certification in Customer Service or S/4 Service (if applicable).
  
Skills

• SAP Marketing Sales and Customer Service
• Configuration and Release Management
• Build Management
• Design& Build Management
• Work location & remote options: Dusseldorf, 100% remote
• Seniority: Senior
• Language: English (C1) expected, German nice to have
• Please, submit candidates that are based and working from Germany

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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