SAP Signavio Support Engineer (m/w/d)

SAP WorkFromHome

Stellenbeschreibung:

Overview

Join SAP as a Signavio Support Engineer (m/w/d) in the Consulting and Professional Services department. You will help customers troubleshoot and resolve issues with SAP Signavio applications, collaborate with international technical support and development teams, and contribute to internal process improvements.

What You’ll Do

Issue Resolution: troubleshoot and diagnose customer issues across multiple environments and platforms, interact with network services and applications, assist end users, manage ticket schedule and prioritize, document issues and create KCS knowledge base, collaborate with QA and development, support customers via case management and web sessions.
Internal Improvement and Collaboration: ensure work meets company standards, assist in QA of beta products and pre-GA versions, support other teams such as CSP, help develop internal processes and tools to enhance team performance.

What You Bring

3+ years of experience in Customer Service, ideally in B2B Cloud Software companies.
Team player able to work in an international team and remote colleagues.
Fluent German for conversations with MEE located customers mandatory.
Strong analytical thinker focused on problem solving.
General understanding of SaaS/Cloud.
Experience with DBMS, web applications and Single-Sign-On technologies.
Experience using KCS to create and maintain knowledge articles is a benefit.
Experience working in Ticket systems (Jira/ServiceNow) and documentation systems (Confluence/SharePoint).
Knowledge of Databases (SQL Management Studio or MySQL Workbench etc.) is a benefit.
Java and/or JavaScript experience is a benefit.
Knowledge and working with Git is a benefit.

Meet the Team

Our team builds on SAP’s intelligent enterprise strategy and helps customers navigate digital transformation and improve business processes. Together, after acquiring SAP Signavio, we deliver a comprehensive Business Process Intelligence offering.