Security Officer (m / f / d)

A bout TELUS Digital

TELUS Digital focuses on the value of human connection to design, build and deliver high‑tech, high‑touch customer experiences powered by next‑gen digital solutions. With over 50,000 team members and supporting 50+ languages in twenty (20) countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back‑office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast‑growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries. TELUS holds a 65% interest in TELUS Digital with Baring Private Equity Asia holding the remaining 35%. Learn more at: telusdigital.com.

Position Overview

As Security Officer at TELUS Digital’s Essen facility, you will play a pivotal role in safeguarding our people, assets, and operations while ensuring compliance with international security standards. This position combines physical security management with compliance oversight, requiring a dynamic professional who can balance day‑to‑day security operations with strategic security initiatives. You will be responsible for maintaining our facility’s security infrastructure, coordinating emergency response protocols, and ensuring adherence to global security standards including PCIDSS and ISO 27001.

Responsibilities

• Participates in both local and global Information Security teams for implementing and maintaining PCIDSS and ISO 27001 standards.
• Reports potential audit points, builds and implements the corresponding action plan.
• Supports periodic internal and client audits regarding physical security policy compliance.
• Provides/conducts specific training and implements measures to optimize and maintain a high level of awareness regarding internal security policies within the operational team.
• Uses and maintains equipment specific to access control and video surveillance activities.
• Creates, modifies or cancels access card rights and operates/maintains the access rights database.
• Ensures that hiring and termination processes comply with security policies.
• Coordinates the emergency response team; develops, implements and executes emergency evacuation plan and procedures.
• Coordinates and participates in periodic first‑aid and fire prevention training.
• Manages external security guards.
• Develops and maintains good working relationships with local authorities and building administration personnel.
• Coordinates specific activities in case of any type of security, safety or emergency incident; prepares and sends related reports to direct superior.

Requirements

• Bachelor’s degree in Security Management, Criminal Justice, or a related field.
• ISO 27001 Lead Implementer or Lead Auditor certification preferred.
• PCI DSS certification or demonstrable knowledge preferred.
• Minimum of 5 years of experience in corporate security, preferably in the technology sector.
• Proven experience implementing and maintaining PCIDSS and ISO 27001 standards.
• Experience in conducting security audits and developing action plans.
• Demonstrated ability in managing external security personnel.
• Fluent in German (C1 level or higher).
• Proficient in English (B2 level or higher).
• Proficiency in access control systems and video surveillance equipment.
• Strong knowledge of physical security policies and procedures.
• Familiarity with emergency response protocols and evacuation procedures.
• Competence in database management for access rights systems.
• Understanding of cybersecurity principles as they relate to physical security.
• Must be eligible to work in Germany.
• Clean criminal record (polizeiliches Führungszeugnis).
• Willingness to undergo background checks as required by German law.
• First Aid and Fire Safety certification, or willingness to obtain within 3 months of employment.
• Flexibility to work in shifts, including nights and weekends as needed.
• Valid driver’s license.
• Previous experience in a multinational corporate environment.
• Knowledge of German labor laws and security regulations.
• Familiarity with TELUS Digital’s products and services.

Competencies

• Excellent communication and interpersonal skills for conducting training and liaising with local authorities.
• Strong leadership abilities for coordinating emergency response teams.
• Detail‑oriented with a focus on policy compliance and reporting.
• Ability to develop and maintain professional relationships with various stakeholders.

Languages

• English
• German

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call centre delivery capabilities, our multi‑shore, multi‑language programs offer safe, secure infrastructure, value‑based pricing, skills‑based resources and exceptional customer service — all backed by TELUS, our multi‑billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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