Senior Business Analyst (Maternity Cover)

Senior Business Analyst (Maternity Cover)

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Role - Senior Business Analyst

About Springer Nature: Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years, our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About Us: SN Digital (SND) is a technology division of Springer Nature. We maintain and deliver millions of articles used by researchers, scientists and students worldwide. Our 230‑person team is based in London, Berlin, Lisbon, Pune, New York, Madrid, Dordrecht, and Heidelberg. We work in collaborative, multi‑disciplinary delivery teams, developing digital products and services that answer user problems and support business goals.

Our culture is collaborative and friendly. We encourage and support growth, both personal and professional. Having a good command of English is essential; collaboration is vital in our day‑to‑day work. This role is a terrific opportunity for friendly, curious people who want to get involved in our work, love to learn, embrace and develop our culture, and help make SND a place where people and ideas can thrive. We are intentionally looking to create teams that are diverse and inclusive.

About The Role

We are looking for a talented and passionate Business Analyst to join us as we transition from a content delivery focus to a more harmonised and personalised platform. You will play a pivotal role in driving researcher engagement and fostering loyalty. In this role, you will be part of a cross‑functional agile delivery team, leveraging analysis tools to inform decisions that support both business objectives and user needs. You will collaborate closely with your team and business stakeholders to understand complex business problems, define work and identify key opportunities.

Responsibilities

• Work with stakeholders to understand our goals & vision, and identify business needs
• Orchestrate collaboration within the team and externally with business stakeholders
• Communicate to the development team how the requirements are aligned with the business needs and the big picture goals and vision
• Collaborate and provide business analysis support to the product manager, business sponsors, SMEs and the team during development
• Unearth the root cause(s) of pain points, and validate business opportunities and problems
• Prioritise competing demands and obtain buy‑in from stakeholders
• Map, analyse and validate information flows within a complex organisational setting
• Plan, organise and lead workshops that generate ideas and resolve problems
• Champion business analysis best practices and principles within the BA community
• Challenge and influence decisions; focusing on customer and business value
• Monitor, track and communicate progress and issues relating to the project as a whole
• Capture information in the team’s Jira and ensure it is kept up to date

Within 3 Months, you will:

• Strengthen team ceremonies conducted regularly, adding value to the delivery process
• Understand the team’s context in the broader programme and business
• Develop relationships with team members and core stakeholders
• Become familiar with the technology stack and data landscape
• Co‑plan, organise and lead group sessions that generate ideas and resolve problems
• Uncover the root cause(s) of pain points and validate business opportunities and problems
• Participate actively in the Business Analyst communities

By 3–6 months, you will:

• Have a clear understanding of the team’s priorities and be able to communicate this to stakeholders
• Build relationships with key providers and dependent teams
• Monitor, track and communicate progress, risks and issues to stakeholders
• Prioritise competing demands and obtain buy‑in from stakeholders
• Map, analyse and validate information flows and user journeys to and from the product/service digital estate
• Gauge the complexity or scope of a piece of work, collaborating to break it into smaller pieces as appropriate
• Contribute to blameless post‑mortems
• Set context with your team to ensure any solutions are co‑defined to provide business value while solving customer problems

By 6–12 months, you will:

• Onboard new members to the team
• Co‑define the complexity or scope of a piece of work, breaking it into smaller pieces when appropriate
• Ensure scoped work aligns with programme and company vision
• Contribute to the design of the system architecture
• Understand our customers’ needs, both internal and external, and how your work affects their experience
• Give and receive constructive feedback within your team
• Organise and run sessions with your discipline peers within the Business Analyst community
• Work alongside your team to definition the vision and strategy of your product or service in terms of business and customer outcomes
• Define KPIs to measure product/service performance in terms of business and customer outcomes
• Have a thorough understanding of the potential opportunities and limitations of your product/service offering
• Instil a data‑driven approach to current and future product/service development

Day‑to‑Day Responsibilities

• Engage in and/or facilitate ceremonies such as daily stand‑ups, planning, prioritisation and steering sessions, story kick‑offs, collaborative analysis and design workshops, showcases to internal customers, and regular retrospectives
• Work with our many and varied stakeholders to understand, analyse and scope new work
• Support your team members in problem‑solving activities to remove blockers and complete agreed‑upon work

About You

• Quickly gain context of your product and user space and how it fits into the larger programme landscape
• Proactive, self‑driven, and enthusiastic about pulling information and not waiting to be asked
• Enjoy working in a collaborative team where there is collective responsibility for the product
• Experience delivering software in an agile manner
• Facilitate groups to achieve defined goals and outcomes using various facilitation tools and techniques
• Excellent communication skills, articulate concepts from technical and functional perspectives
• Proven experience managing and resolving conflict with stakeholders
• Use data to inform decisions and build better products
• Strong focus on high‑quality customer experience and sustainable solutions
• Proactively identify pain points and address gaps openly
• Outstanding analytical ability to solve complex problems
• Experience working in a dynamic, collaborative environment
• Drive, creativity and initiative to move the team forward
• Experience in driving continuous improvement and innovation across teams
• Intellectually curious and motivated, constantly seeking more context

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here:

For more information about career opportunities in Springer Nature please visit

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