Senior Client Service Manager (w/m/d)

Overview

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About Us We are 900 creative minds across 16 studios worldwide, diverse in expertise, experience, backgrounds and beliefs, but united by an ambition to design brands with the power to move. World-famous brands. National icons. Tech disruptors. Plucky upstarts no one’s yet heard of. You’ll get to work on all of these, as part of a connected team of brilliant, tenacious people right by your side and across the world. We are a global brand design agency with expertise across Brand Strategy, Brand Design Systems, Brand Engagement and Brand Effectiveness. We work for clients such as NASA Artemis, Unilever, Coca-Cola, Diageo, Mastercard, Intel, HSBC, Tencent, Twitch, Heineken, Reckitt and BBC. We are immediately seeking someone for our Berlin or Munich office.

Senior Client Service Manager (w/m/d)

Responsibilities

• Be a part of a 6-person Client Service Management team in day-to-day operations and independently manage your client projects.
• Develop and lead clients, maintain client relationships: recognize and meet client needs, analyze them and offer ideas and solutions.
• Create proposals and presentations, as well as plan and manage project budgets and timelines.
• Work closely with the creative team to optimally implement client requests.

Qualifications

• Completed degree in Economics, Marketing, Communication, or comparable education/vocational training.
• Min. 5 years of experience in Client Service, Account- or Project Management with strong project management skills; experience leading big brands in fast-paced environments. Agency experience is a plus.
• Native German speaker and fluent in English (verbal and written).
• Strong communication and presentation skills with a high drive and hands-on mentality.
• Organizational talent with a structured way of working and high customer orientation.
• True team player with a willingness to exchange ideas.
• Affinity for design and creativity is a must.

Benefits

• Subsidized public transportation.
• Discounted package offers from "Wellhub" for sports, leisure, wellness, and app subscriptions.
• Mental health support in collaboration with Telus Health.
• Discounts at service providers near our locations.
• Work from another EU country for up to 45 days per year.
• Access to modern internal AI tools and on-demand training in the field of AI.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. We’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Equal Opportunity Design Bridge and Partners, a WPP company, is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Due to the volume of applications, we unfortunately can only respond to successful candidates. We will not accept unsolicited CVs or approaches via recruitment agencies.

Other Seniority level and Employment type information is listed below for reference.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Business Development and Sales

Industries: Advertising Services

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