Senior Consultant Digital Transformation (CRM) (m/w/d)

Senior Consultant Digital Transformation (CRM) (m/w/d)

Join Deloitte Digital as a Senior Consultant in Digital Transformation (CRM). You will support leading companies on their digital transformation journey and help them achieve sustainable growth.

Deloitte delivers innovative consulting services around Audit & Assurance, Tax & Legal, Consulting and Advisory for nearly 90% of Fortune Global 500® and many private companies. With about 460,000 employees worldwide, we offer outstanding career opportunities, driven by a strong “We” and diversity of perspectives and skills.

Responsibilities

• Strategic transformation: develop and implement digital transformation measures that sustainably change processes, systems and organization.
• Process analysis and optimization: analyze existing and planned sales and service processes, identify improvement potentials and design optimizations.
• Technology and trends: use latest technological developments and market trends to create modern services and advance digital solutions for clients.
• Collaboration & teamwork: realise concepts in a multidisciplinary team, support customers in transforming existing infrastructures, ensure regulatory compliance.
• Customer proximity and moderation: moderate workshops, work closely with stakeholders and bridge client requirements with practical implementation.

Skillset

• Completed university studies in business economics, information systems, industrial engineering or a comparable field with very good results and strong communication skills in German and English.
• Fundamental knowledge in consulting and optimisation of sales and service processes and experience with CRM systems such as Salesforce, Microsoft Dynamics or comparable technologies.
• Practical experience in analysis, modelling and optimisation of business processes, ideally with BPMN 2.0 or similar modelling languages.
• Passion for innovation, digitalisation and service design and strong interest in technological trends and challenges for end‑customers.
• Commitment to continuous learning, quick onboarding in new cloud technologies and complex topics and willingness to travel.

Benefits

• Best‑in‑class training at Deloitte University and individual qualification offers.
• Structured career planning, inclusive leadership, deployment programmes and job rotation.
• Work‑life balance with mobile working, part‑time, sabbaticals and family service.
• Health and fitness focus with health days, fitness provider partnerships and sport events.
• Attractive employer benefits including bike and car leasing, corporate smartphone and flexible work models.
• Diversity and inclusion network support and an inclusive culture.

Application

We look forward to receiving your application via our online form. A cover letter and a photo are not required. Submit your CV, university certificates, professional certificates and work references.

Equal Opportunities

Equal opportunities for all: We welcome applicants from diverse backgrounds. We do not require a cover letter or a photo.

Contact

Career team: |

Job‑ID: 49774

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