Senior Conversational UX Designer (div/f/m)

Overview

Senior Conversational UX Designer (div/f/m)

Location: Hamburg/Berlin/Cologne, hybrid

Job Purpose: As UX Conversational Designer you lay the foundation for fantastic end-to-end user experiences: combining UX design, dialogue structuring, and advanced prompt crafting to support intelligent, natural interactions in both chat and voice. You work in a dynamic environment with cross-disciplinary teams to translate complex challenges into thoughtful digital products.

Key Responsibilities

• Bringing new ideas around AI assistant best practices and cross-industry insights towards project teams;
• Designing conversational flows and dialogue structures;
• Defining tone, voice, and assistant personality that works across channels and interaction styles;
• Translating strategy and insights into well-considered user-centered flows;
• Substantiating design choices with annotations and creating simple prototypes;
• Presenting work to clients and stakeholders and handling input and feedback;
• Working back-to-back with Product Managers, AI engineers and developers to shape the final user experience;
• Conducting testing and iterative improvement of conversations and prompts based on user behavior, conversational metrics, and qualitative feedback.

What We Are Looking For

• 4+ years of experience as UX and/or Conversational designer at an agency or renowned brand;
• Experience with designing chatbot or voicebot solutions;
• Excellent writing and communication skills, especially for task-oriented and natural-sounding dialogues;
• A strong portfolio (website or PDF) demonstrating your experience and passion;
• Experience with working in multidisciplinary teams;
• Working proficiency in English and German;
• Experience with Figma and collaborative tools;
• Availability to start working in Germany.

We Offer

• Flexible, hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme;
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket;
• Occasional breakfast/lunch at the office, Smoothie Tuesdays;
• Contribution to health through the OpenUp platform;
• €30 per month for flexible digital goods and services;
• Future Benefits – access to sustainable, healthy products at attractive deals;
• Social events and opportunities to connect with colleagues;
• Opportunities for training, development and certifications;
• Global DEPT CARES Month where employees donate their skills to support local charities.

About Us

We are pioneers at heart, a digital-first agency with a deep skillset in tech and marketing. We hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care, with teams across 30+ countries.

Diversity, Equity & Inclusion

At DEPT®, we create an inclusive workplace where everyone has an equal opportunity to thrive. We actively recruit, develop, nurture, and retain talent from diverse backgrounds. We encourage applications from everyone and are happy to discuss reasonable adjustments for recruitment and time with us. Learn about our DEI efforts here.

Note: This job posting reflects current open opportunities and is subject to change.

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