Senior Conversational UX Designer (div/f/m)

Overview

Senior Conversational UX Designer (div/f/m) – Hamburg, Berlin, Cologne. Hamburg/Berlin/Cologne, hybrid.

JOB PURPOSE

As UX Conversational Designer you lay the foundation for fantastic end-to-end user experiences: Combining UX design, dialogue structuring, and advanced prompt crafting to support intelligent, natural interactions in both chat and voice. You have an appetite for complex challenges and can’t wait to translate them into beautiful and smart digital products. And you enjoy working in a dynamic environment with the best and most fun people the industry has to offer.

Responsibilities

• Bringing new ideas around AI assistant best practices and cross-industry insights towards your project teams;
• Designing conversational flows and dialogue structures;
• Defining tone, voice, and assistant personality that works across channels and interaction styles;
• Translate strategy and insights into well considered user-centered flows;
• Substantiate your design choices with annotations and create simple prototypes;
• Presenting your work to clients and stakeholders and handle input and feedback;
• Working back-to-back with Product Managers, AI engineers and developers to help shape the final user experience;
• Conduct testing and iterative improvement of conversations and prompts, based on user behavior, conversational metrics, and qualitative feedback.

Qualifications

• 4+ years of experience as UX and/or Conversational designer at an agency or renowned brand;
• Experience with designing chatbot or voicebot solutions ;
• Excellent writing and communication skills, especially for task-oriented and natural-sounding dialogues
• A strong portfolio (website or PDF) demonstrating your experience and passion;
• Experience with working in multidisciplinary teams;
• Working proficiency in English and German ;
• Experience with Figma and collaborative tools;
• Availability to start working in Germany.

What We Offer

• Flexible, hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme;
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket;
• Occasional breakfast/lunch at the office, Smoothie Tuesdays;
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• €30 per month - flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/or public transport;
• Future Bens - exclusive access to sustainable, healthy products at attractive deals;
• Social events, opportunities to connect with colleagues through organised activities and celebrations;
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Access to clients of all sizes and industries, with collaborative success celebrations.
• The opportunity for possibility. Training, development and certifications to grow your skills.
• Global annual DEPT® Cares Month where employees donate their skills to support local charities.

Who we are

We are pioneers at heart, focused on tomorrow’s creations. Born digital, we are a new model of agency with deep tech and marketing capabilities. We hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. With people across 30+ countries, we provide global opportunities and benefits, while investing in you, your growth, your team, and giving you autonomy to solve clients’ problems, no matter where you are in the world.

Diversity, Equity & Inclusion

At DEPT®, we create an inclusive workplace where everyone can thrive. We actively recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide. We believe in giving everyone a fair chance to shine, and we encourage you to discuss any reasonable adjustments for recruitment and time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Please share a link to your website/portfolio. *

Are you currently located in Germany? *

Do you have the legal right to work in Germany without visa sponsorship? *

Do you have working proficiency in German and English? *

What is your notice period? *

Please confirm that you have read and hereby agree and accept the terms of our Privacy Statement.

#J-18808-Ljbffr