(Senior) Customer Engineer / Cloud Engineer (m/f/x)

Overview

(Senior) Customer Engineer / Cloud Engineer (m/f/x) at Genow

As a (Senior) Customer Engineer / Cloud Engineer at Genow, you will operate at the intersection of deep cloud expertise and customer-facing technical consulting. You will be the primary technical point of contact for our customers throughout the lifecycle—from onboarding and implementation to scaling our Wingman platform . In this hands-on role, you will design and implement robust cloud architectures for our customers, support their integration efforts, and ensure our systems meet the highest standards of availability and performance within their environments.

Responsibilities

• Technical Consulting & Solution Architecture: Design and implement cloud architectures for our customers using Infrastructure as Code (IaC), particularly Terraform, to optimally integrate our Wingman platform.
• Customer Onboarding & Implementation: Technically guide and support customers in the seamless deployment of our solution in their cloud environments (preferably GCP).
• Reliability and Support: Act as the technical expert to ensure the reliability, availability, and performance of our platform in customer environments through proactive guidance and troubleshooting.
• Customer-Facing Automation: Develop and provide automated deployment solutions (IaC, scripts) to maximize efficiency and consistency for our customers.
• Monitoring & Logging Integration: Help customers integrate our platform into their existing monitoring, logging, and tracing solutions to gain deep insights into system health and performance.
• Feedback Loop: Collaborate closely with internal engineering teams to relay valuable customer feedback for product optimization and the improvement of our cloud-native architecture.
• On-Call Support: Participate in an on-call rotation to support and resolve critical customer incidents.

Your role & About The Role

As a (Senior) Customer Engineer / Cloud Engineer at Genow, you will operate at the intersection of deep cloud expertise and customer-facing technical consulting. You will be the primary technical point of contact for our customers throughout the lifecycle—from onboarding and implementation to scaling our Wingman platform .

In this hands-on role, you will design and implement robust cloud architectures for our customers, support their integration efforts, and ensure our systems meet the highest standards of availability and performance within their environments.

Why Genow

Genow is redefining how enterprises interact with data through generative AI. As a (Senior) Customer Engineer / Cloud Engineer , you will be the crucial technical interface to our customers. You will ensure that our cutting-edge AI solutions are successfully implemented, operated, and scaled in our customers' cloud environments. At Genow, you'll be instrumental in fostering customer trust and deliver an outstanding technical experience.

Benefits

• 28 flexible vacation days
• Temporary work abroad possible (secondment)
• (Parent)-friendly work environment with flexible hours and home office options
• Insights into a promising AI market & AI technologies
• Regular company & team events
• Office in the city center of Darmstadt
• Free (healthy) snacks and drinks

About Us

Join the Genow Team
At Genow, we believe that the future of business is built on intelligent knowledge. Our Wingman platform is a powerful tool that transforms fragmented data into actionable insights, helping organizations become true learning entities. Built with academic rigor and designed for enterprise scale, Wingman is redefining how businesses access, build, and manage their knowledge. We are a growing team of researchers, engineers, and innovators dedicated to this mission, with expertise in generative AI, cloud computing, and DevOps, focused on building scalable, Google Cloud Platform-native solutions.

If you are a GenAI, cloud, or DevOps expert with a passion for building enterprise solutions that have a real impact, we want to hear from you. We’re looking for driven individuals who are excited about shaping the future of knowledge AI. Join us and help us turn chaos into clarity for businesses worldwide.

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