(Senior) Customer Success Manager (f/m/d) Permanent employee, Full-time · München

About this role

Our mission at Avelios is to build the leading software platform for the data-driven digitization of hospitals and patient care. To do so, we have built a modular software platform that digitizes and optimizes workflows in hospitals with cutting-edge technology in a user-friendly way. With our software, we enable hospitals and doctors to provide their patients with the best possible care.

Whether you're a seasoned expert or a rising star looking for new challenges to continue shaping the future of healthcare, we are looking for a Customer Success Manager to work closely with our customers and ensure a successful customer relationship throughout the entire customer lifetime.

Your Responsibilities

• Actively manage all aspects of customer success from initial implementation, onboarding and training, to continuously engaging and upselling.
• Be in charge of categorizing, prioritizing and responding to incoming customer feedback via our central feedback tool Jira Service Management.
• Work closely with our sales and product teams to ensure a smooth sales process, successful project implementation and continuous customer success.
• Help to continuously improve internal processes & tooling to ensure best possible customer support and play an active role in the growth of our customer success team.
• Build strong and long-lasting relationships and maintain frequent engagement with our customers & stakeholders.
• Collect feedback and proactively monitor and analyze customer specific data to develop strategic action plans for upselling opportunities and identify churn risks.
• Create training materials for our customers.

Your Qualifications

• Relevant experience in Customer Success, ideally as a Customer Success Manager for B2B software solutions in the healthcare sector.
• Successfully completed business, medical or technical studies or equivalent educational background.
• Ability to support multiple customers and manage different internal and external stakeholders.
• Very good communication skills and ability to present complex issues in an understandable way.
• Solution-oriented mindset & focus on getting things done.
• Excellent oral and written communication in German and good in English.

Your Benefits

• A flexible as well as results-oriented working environment and trust-based working hours.
• A variety in your tasks and the opportunity to take ownership.
• An international, informal team structure in a motivating start-up atmosphere, allowing you to participate directly in our customer growth story and the overall success of Avelios.
• Ability to gain valuable hands-on experience in a startup backed by top European VCs.
• Attractive salary and virtual company shares.
• A monthly meal allowance up to 75 euros, the cost coverage of the Germany ticket (Deutschlandticket), and other additional benefits, such as Urban Sports Club membership, a bike leasing program and corporate benefits.

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