Senior Director, Sales, Germany

About Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Role:

As the Front-Line Sales Manager for Germany, you will lead a dedicated team of New Logo Hunters focused on enterprise customer acquisition. You’ll define and execute a market-penetration strategy, manage the full sales cycle from prospecting to close, and coach your team to deliver outstanding results. You thrive in a fast-moving SaaS/Cloud environment, bring deep “hunter” expertise, and are passionate about building new business.

Key Responsibilities:

• Lead and develop a high-performing team of Account Executives focused on new business acquisition (New Logo).
• Define and implement go-to-market strategies in the German enterprise market, driving consistent pipeline development and revenue achievement.
• Own forecasting, pipeline management and territory planning; ensure weekly and quarterly targets are met or exceeded.
• Collaborate with Marketing, Pre-Sales, Channel & Partners to optimize lead generation, deal acceleration and market coverage.
• Engage directly with senior decision makers (C-level/VPs) and represent Genesys in executive customer meetings, industry events and partner forums.
• Leverage data and insights to refine sales approach, analyze win/loss trends and optimise sales processes for improved deal velocity and conversion.
• Recruit, coach and mentor sales talent; foster a culture of accountability, growth, collaboration and high achievement.

What You’ll Bring:

• 7-10 years of enterprise software / SaaS / cloud sales experience, with at least 3 years in a leadership role managing new business/hunter teams.
• Proven track record of successfully acquiring new enterprise customers and consistently exceeding revenue goals.
• Strong leadership and coaching skills: you attract, develop and retain high-performing sales professionals.
• Excellent understanding of the German enterprise market and how to navigate complex B2B sales cycles.
• Fluency in German and English (written & spoken).
• Bachelor’s degree in Business, Sales, or related field; MBA is a plus.
• Strategic thinker and hands-on executor with a growth mindset, strong business acumen and ability to thrive in a matrixed global organization.

Why Genesys:

Genesys empowers organisations to deliver the best customer and employee experiences through cloud, digital and AI-driven solutions. Through our market-leading platform in over 100 countries, we’re helping our customers drive loyalty, transform their operations and grow.

Join us and become part of a global team of passionate professionals who believe that outstanding customer engagement drives business success.

Genesys is an equal-opportunity employer committed to diversity, equity and inclusion (DEI) in the workplace.

Ready to make an impact?

Apply today and help shape the future of Customer Experience with Genesys.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.