Stellenbeschreibung:

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Support clients in project modelling and efficient use of the company’s platform for energy solutions

Respond promptly to customer queries, resolving issues or escalating as necessary

Guide clients through onboarding and integration processes to maximize platform adoption

Provide expert advice on commercial solar, battery storage, tariff structures, and virtual power plant applications

Conduct training sessions for customers and internal teams

Identify opportunities to enhance client subscriptions and assist with renewals

Monitor and analyze developments in energy policy, market conditions, and technology trends in Europe

Generate educational content such as articles, webinars, and training materials to support client success

Assist in global market research to support strategic expansion

Collaborate closely with product and engineering teams to ensure customer needs inform future developments

Represent the company at industry events and during client-facing engagements

Candidate Profile:

At least five years of experience in commercial solar, battery storage, or energy consulting, ideally with customer-facing or analytical responsibilities

Strong understanding of renewable energy technologies, business models, and relevant regulations in European markets, particularly Germany (knowledge of UK markets is a plus)

Proficient in using energy modelling software or tools (e.g., Excel, PV*SOL, or equivalents)

Proven experience providing customer support, training, or advisory services in energy or technology sectors

Comfortable with consultative customer engagement, including identifying client needs and supporting service renewals (not primarily a sales role)

Excellent communication skills, able to convey complex technical information clearly in both German and English

Collaborative, proactive, and adaptable, with the ability to thrive in a remote, startup-like environment

Self-driven problem solver with strong organizational skills and an ability to manage changing priorities

Passionate about sustainability and motivated to contribute to solutions addressing climate change

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