Stellenbeschreibung:

• Support clients in project modelling and efficient use of the company’s platform for energy solutions
• Respond promptly to customer queries, resolving issues or escalating as necessary
• Guide clients through onboarding and integration processes to maximize platform adoption
• Provide expert advice on commercial solar, battery storage, tariff structures, and virtual power plant applications
• Conduct training sessions for customers and internal teams
• Identify opportunities to enhance client subscriptions and assist with renewals
• Monitor and analyze developments in energy policy, market conditions, and technology trends in Europe
• Generate educational content such as articles, webinars, and training materials to support client success
• Assist in global market research to support strategic expansion
• Collaborate closely with product and engineering teams to ensure customer needs inform future developments
• Represent the company at industry events and during client-facing engagements

Candidate Profile :

• At least five years of experience in commercial solar, battery storage, or energy consulting, ideally with customer-facing or analytical responsibilities
• Strong understanding of renewable energy technologies, business models, and relevant regulations in European markets, particularly Germany (knowledge of UK markets is a plus)
• Proficient in using energy modelling software or tools (e.g., Excel, PV
• SOL, or equivalents)
• Proven experience providing customer support, training, or advisory services in energy or technology sectors
• Comfortable with consultative customer engagement, including identifying client needs and supporting service renewals (not primarily a sales role)
• Excellent communication skills, able to convey complex technical information clearly in both German and English
• Collaborative, proactive, and adaptable, with the ability to thrive in a remote, startup-like environment
• Self-driven problem solver with strong organizational skills and an ability to manage changing priorities
• Passionate about sustainability and motivated to contribute to solutions addressing climate change
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NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung