Senior Hotel Operations Manager - Frankfurt (m/f/d)

Hotel Operations Manager - Frankfurt (m/f/d)

Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods. We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering value with no hidden fees—just real, quality experiences. At Numa, travel is curious and authentic, and our work culture reflects those values. We strive for a diverse, inclusive, and equitable workplace where every voice is valued and different perspectives fuel our innovation.

ABOUT THE ROLE

As our Operations Manager for Frankfurt, you’ll be at the heart of our guest experience. You’ll lead and scale our operations to ensure every guest has an exceptional stay.

Key Responsibilities

• Landlord Relations: Build and maintain strong relationships with landlords, addressing their needs and ensuring alignment with our standards.
• Vendor Management: Oversee third-party service providers, negotiate contracts, and monitor service quality.
• Property Maintenance: Implement a proactive maintenance program to keep our properties in top condition.
• Brand Experience: Contribute to enhancing the Numa brand and ensuring consistent guest experiences.
• Financial Management: Manage budgets, optimize costs, and track key performance indicators.
• Legal and Regulatory Compliance: Ensure adherence to local laws and regulations.
• Team Leadership: Lead and develop a high-performing team.
• Daily Operations: Oversee day-to-day operations, including check-ins, check-outs, and housekeeping.

About You

• Leadership Skills: Proven ability to lead and motivate teams.
• Financial Acumen: Budgeting, forecasting, and financial analysis experience.
• Language Proficiency: Fluent in English and German.
• Hospitality Experience: Background in hospitality, ideally in a fast-paced startup environment.
• Relationship Building: Excellent interpersonal skills and ability to build strong relationships with landlords, vendors, and team members.
• Adaptability: Thrives in a dynamic environment and can quickly adapt to change.

Our Offer

• Empower your career: Thrive in a fast-paced, collaborative environment with opportunities for professional growth.
• Experience our brand: Complimentary stay, exclusive discounts for friends and family, and team-building events.

Numa values diversity and is committed to an inclusive workplace. We welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations. For more information on the processing of your personal data, please see our Privacy Notice.

Seniorities & Employment

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Technology, Information and Internet

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