Senior Implementation & Project Manager (f/m/d)

Senior Implementation & Project Manager (f/m/d)

Location: Berlin HQ – Hybrid.

Guide top enterprises to success with Wallet Studio at Miss Moneypenny Technologies. Build impact, not noise. Join a fast‑growing team focused on transforming everyday service experiences.

What You Will Do

• Lead Enterprise Implementations: manage the complete lifecycle of Wallet Studio rollouts from discovery and scoping to configuration, advising and post‑launch optimization.
• Act as Trusted Technical Partner: serve as main advisor for assigned enterprise clients, ensuring smooth onboarding, integration and ongoing success with Wallet Studio.
• Drive Strategic Project Delivery: establish clear project governance, define success metrics and manage execution timelines across multiple stakeholders.
• Translate Business Processes into Wallet Studio Configurations: convert clients' marketing and CRM workflows into actionable Wallet Studio setups that deliver tangible results.
• Collaborate Cross‑Functionally: work closely with Customer Success, Product, Engineering and Solution Consulting teams to ensure consistent delivery and continuous improvement.
• Manage Multi‑Stakeholder Dynamics: facilitate structured communication and alignment between technical, business and marketing teams within large organizations.
• Optimize for Customer Success: conduct regular solution health checks, identify optimization opportunities and proactively address risks to ensure customer satisfaction and retention.
• Continuously Evolve Implementation Practices: apply agile methodologies and a “build‑measure‑learn” approach to refine processes and delivery models.
• Represent MMP Professionally: act as a confident ambassador for Miss Moneypenny Technologies in both English and German contexts, reinforcing trust and credibility.

• On‑Site Collaboration: participate in regular on‑site client engagements to strengthen relationships and accelerate results.

What You Bring

• Experience: 3–5 years in a hybrid role encompassing stakeholder management, SaaS implementation and project management within enterprise or high‑growth software environments.
• Wallet & Digital Experience Expertise: familiarity with digital wallets, mobile engagement or marketing technology ecosystems is a strong plus.
• Project Leadership: proven success managing large‑scale, multi‑stakeholder SaaS projects end‑to‑end, ideally using Agile or hybrid delivery frameworks.
• Technical Fluency: ability to understand API‑based products, data flows and integrations translating technical concepts into clear client outcomes.
• Client‑Facing Excellence: skilled at managing senior‑level relationships, aligning complex priorities and delivering with confidence and empathy.
• Communication Skills: excellent written and verbal communication in English and German (C1‑C2); native‑level proficiency in an additional language such as Spanish is a plus.
• Structured Approach: strong analytical, planning and organizational skills with the ability to manage multiple projects simultaneously.
• Tools & Methods: hands‑on experience with Jira, Asana, Confluence or equivalent project management tools; certified or trained in Scrum/Kanban preferred.
• Adaptability: comfortable operating in high‑ambiguity, fast‑moving environments where priorities evolve rapidly.
• Customer‑Centric Mindset: deep motivation to drive measurable business impact for enterprise clients through technology adoption.

Benefits

We’re a diverse, ambitious and value‑driven team that works hard, plays hard and celebrates wins together.

We Believe Diversity Makes Us Stronger

We actively encourage applicants from all backgrounds, identities and experiences to apply, even if you don’t tick every box. What matters most to us is your attitude, your drive to make things happen and your desire to grow in a team that values trust, kindness and clarity.

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