Senior Information Technology Support Engineer

Stellenbeschreibung:

Senior IT Support Engineer

Location: Munich, Germany (On-site, 5 days/week)

Role Overview

Our clients are looking for a proactive and highly skilled Senior IT Support Engineer to join their Munich team. This hands-on role requires deep expertise across Microsoft technologies, networking infrastructure, and automation. You will be instrumental in supporting end-user devices, managing servers, and leading a full IT infrastructure migration as they establish their new Munich office.

Key Responsibilities

Provide advanced technical support across Microsoft technologies
Office 365, Active Directory, Exchange, Windows Server, Azure
Manage and maintain network infrastructure:
Routers, switches, firewalls, LAN/WAN setups
Oversee onboarding and offboarding of users and devices to ensure smooth transitions and compliance
Set up, configure, and deploy physical and virtual servers
Lead the end-to-end migration and infrastructure setup for the new Munich office
Implement and maintain automation solutions, including AI-driven tools to improve efficiency and scalability
Monitor system performance, troubleshoot issues, and ensure high availability and security
Collaborate with global IT teams to align standards and share best practices
Document processes, configurations, and procedures for the internal knowledge base

Required Skills & Experience

Proven experience in a senior IT support or infrastructure engineering role
Microsoft Office 365, Active Directory, Exchange, Windows Server, Azure
Solid understanding of networking principles and hands-on experience with:
Routers, switches, firewalls (Cisco, Fortinet, Ubiquiti)
Experience with server deployment, setup, and migration projects
Familiarity with automation tools and AI-based deployment strategies
Excellent troubleshooting and problem-solving skills
Ability to work independently and manage multiple priorities
Fluent in English; German language skills are a plus