Senior IT Architect (m/f/d) CRM Solutions

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Senior IT Architect (m/f/d) CRM Solutions

We develop and operate customised IT solutions for the Vorwerk Group and drive the digital transformation with innovative services and agile methods. Our vision: ‘We are your IT @ Vorwerk’ - an integrated part of value creation and a reliable partner within the Group, which can look back on more than 140 years of history.

As a successful international company, we offer a creative, collaborative work environment and support at every stage of life, ensuring work-life balance with various benefits.

Join us in shaping the future of Vorwerk.

Responsibilities

• You will define and shape a flexible and future-ready IT architecture (application, integration, and data) for CRM, Marketing, and Commission engine–related solutions, always aligned with business requirements and the target architecture.
• Acting as a trusted expert, you’ll guide strategic IT initiatives and high-demand programs while ensuring compliance with security standards, policies, and technologies.
• You’ll spot opportunities to optimize the IT architecture landscape, drive automation, and make sure solutions meet non-functional requirements such as security, performance, scalability, quality, and stability.
• Part of your role is to steer and validate the work of external providers and solution architects—ensuring IT compliance, alignment with the architectural framework, and the quality of solutions before handover to operations.
• You will also support project management with structure planning, effort estimation, resource allocation, and the selection of vendors and partners.
• On top of that, you’ll contribute regularly to the Enterprise Architecture Chapter and help co-workers grow by consulting and upskilling them in SAP CRM architecture topics.

Qualifications

• You bring an advanced academic degree (e.g., Master’s in Computer Science, Information Systems, or a related field) – or comparable practical experience that proves your expertise.
• With more than five years as an IT Solution Architect in CRM, you have gained deep experience in Customer Service & Marketing and worked across diverse projects or service delivery organizations; ideally, you are also familiar with Commission Engine and Output Management.
• You have a track record in strategic IT architecture development and governance.
• Working in IT product-oriented teams is something you know well.
• Managing external service providers is part of your professional toolbox.
• A structured, analytical way of working characterizes your approach to challenges.
• You are confident in your communication and presentation skills, able to translate complex technical matters into clear, understandable messages.
• Your English is fluent at business level, both written and spoken; ideally, you also have good German skills.
• Collaboration matters to you: you see yourself as a strong team player with experience in lateral leadership and cross-functional work.

Benefits

• Exciting tasks & development opportunities - Become part of an agile environment with multiple career opportunities.
• Grow & learn together - Success is teamwork! We value continuous learning, enjoy working together and a supportive environment.
• Flexibility that fits your life - Flexible working hours with flexitime and flexitime days as well as 30 days of holiday ensure a good work-life balance.
• Attractive remuneration - You can look forward to a tariff-oriented remuneration in accordance with the metal and electrical industry of NRW.
• Mobile working - You can work remotely within a defined framework.
• Attractive benefits for your future - We offer a company pension scheme and a working time account for more flexibility in your working life.
• Family friendliness - Benefit from the advantages of a family-owned company such as employee discounts and subsidies for childcare costs.
• Health & well-being - From company supplementary health insurance and company medical advice to a wide range of fitness programmes - your health is important to us.
• Sustainable commuting - Enjoy a discounted job ticket and free parking.
• Enjoyment & catering - Subsidised snacks and varied menus provide culinary highlights in the workplace.

If you’d like to know more about this role or have any questions, just get in touch with Anabelle (HR Expert):

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