Senior IT Services Manager (m/f/d)

Overview

Raisin Bank aims to be the leading pan-European B2B2X service bank. It provides flexible and innovative banking-as-a-service solutions to financial service providers and platforms across Europe. Through a cloud-based BaaS approach, Raisin Bank enables its B2B customers to innovate in finance, and builds long-term partnerships with them as partners.

Join a company that combines technology with banking experience to support partner growth and sustainable development.

Your Responsibilities

• Monitor ICT Service Providers & Outsourcing
• Maintain central contract and SLA catalogues; build and review KPI dashboards and steer provider-relationship
• Consolidate performance, incident, and compliance reports; escalate threshold breaches and drive service-improvement plans
• Conduct provider risk assessments per MaRisk and DORA
• Ensure all ICT vendors maintain up-to-date certifications, including but not limited to ISO, SOC 2, and other regulatory or industry-specific accreditations
• Follow and support the sub-outsourcing notification process, including reviewing relevant notifications and creating notifications for intra-group services and partner banks
• Coordinate ICT Service Providers (internally and externally)
• Ensure proper documentation and quality of provided documentation and evidence
• Drive improvement initiatives for better audit-ready architecture, interface, and operations documentation
• Lead Quality and Improvement Initiatives
• Align application owners and ICT providers deliverables related to incident reporting, IT risk reporting and management, access permission concepts and EIM standardization, exit strategies and BCM testing
• Develop and report IT Service Continuity Management plans (restart, recovery plans, and business continuity plans)
• Manage EUC catalogue and coordinate projects for improvement

Your Profile

• Experience: 3+ years in IT governance/IT management in financial services with strong focus on third-party/ICT vendor management. Ideally in a group with intragroup outsourcing.
• Bachelor’s degree in Business Administration, Information Technology, or related field
• Knowledge of banking legislation and IT regulation (relevant EBA guidelines, DORA, MaRisk) covering risk management, data privacy, and information security standards
• Practical experience in auditing processes or in determining the maturity of processes and deliverables
• Fluent in English and German
• Strong communication skills and ability to mediate between different interests
• Self-starter, comfortable working in ambiguity and a fast-moving environment
• Hands-on mentality and ability to understand business processes and interdependencies quickly

Join Raisin Bank

As part of the Raisin family, Raisin Bank combines the security of a bank with the flexibility and innovation of a startup. We foster an open and caring environment where diversity is valued and every employee can grow. We operate in an international team across multiple offices and support work-life balance with flexible arrangements.

Employee Benefits

• Employee Development Budget of €2,000 and four full training days per year
• Access to Babbel for language learning
• Flexible working hours, home office, and 30 vacation days plus holidays
• Company pension scheme with employer contribution of 20%
• Urban Sports Club membership subsidies
• Germany Rail/Deutschland Ticket subsidy
• JobRad bicycle leasing with tax advantages
• Office snacks, daily fresh fruit, and beverages
• Relocation support if moving from another country or city

About Us

Raisin is a trailblazer in the savings and investment space. Since 2012, Raisin offers savings products, investments, pension products, and marketplace solutions across Europe and the U.S., partnering with banks and financial service providers. We are backed by international investors and employ a diverse, global team across multiple offices.

We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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