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Account Director @ ITSM Solutions International

We are seeking an experienced Senior HP Service Manager (HPSM) / OpenText ITSM Consultant to support and optimize our client's IT Service Management environment. This is a senior-level position that requires strong technical expertise, communication skills, and the ability to work independently or within a team.

Key Responsibilities:

• Administer, configure, and maintain HP Service Manager (OpenText ITSM v9) environments
• Customize workflows, forms, and business rules to meet client requirements
• Provide technical guidance and support to internal teams and end-users
• Perform system upgrades, patches, and integration with other ITSM tools
• Troubleshoot and resolve system-related issues efficiently
• Collaborate with cross-functional teams on ITSM best practices and process improvements
• Ensure compliance with security and data protection policies

Requirements:

• 5+ years of experience working with HP Service Manager/OpenText ITSM
• Proven track record in large-scale ITSM implementations or support projects
• Strong understanding of ITIL processes and frameworks
• Fluent in German (spoken and written) – mandatory
• Resident in Germany with the ability to work legally
• Excellent problem-solving and analytical skills
• Strong communication and documentation abilities

Nice to Have:

• ITIL certification
• Experience with integrations (e.g., LDAP, email, external ticketing systems)
• Knowledge of related tools like UCMDB, SMAX, or other OpenText platforms

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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