Senior People Operations Manager (all genders)

Senior People Operations Manager (all genders)

Join to apply for the Senior People Operations Manager (all genders) role at Urban Sports Club

Overview

Meet Urban Sports Club. We are Europe\'s leading platform for sports and wellness. Our mission is to inspire people to lead active, healthy lives and with just one membership we offer access to thousands of fitness and wellness experiences across Europe. We believe our people are at the heart of everything we do. If you\'re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.

The opportunity

As our Senior People Operations Manager , you will play a pivotal role in ensuring smooth, compliant, and engaging employee experiences across our European teams. You will take ownership of core People Operations processes while actively driving improvements that make a lasting impact. You will report to the Director, People Operations, Talent & Transformation and collaborate closely with Legal, Payroll, and the broader People team (Talent Acquisition, HRBPs, L&D, etc.). This is not just an execution role: you will be a problem solver and a trusted partner who helps shape how we deliver operational excellence across the employee lifecycle.

What you will do

• Support employees with care: respond to queries and tickets with clarity, empathy, and efficiency, ensuring employees feel supported and guided to the right solutions
• Oversee recurring operations: prepare and manage regular tasks, including monthly payroll in collaboration with our third-party provider, ensuring accuracy, compliance, and timeliness
• Drive process improvements: regularly review and optimize processes, leveraging tools to automate where possible, whilst ensuring accuracy, efficiency, and employee satisfaction
• Ensure compliance with confidence: safeguard alignment with local labor law, tax, and social security requirements in partnership with Legal and external providers
• Be a trusted, empathetic partner: provide employees and managers with clear, practical guidance on People topics, communicating with clarity, care, and respect

What you will need to succeed

• Proven expertise in People Operations in a fast-paced, international environment
• Deep knowledge of German employment law, payroll, and compliance, with exposure to other European markets a strong plus
• Analytical and problem-solving mindset, with a proactive, structured, and solution-oriented approach
• Excellent communication skills, both written and verbal, in English (fluent) and German (native)
• Ability to put yourself in the employee\'s shoes, finding solutions and communicating with empathy and understanding
• Passion for operational excellence: building efficient, scalable processes and enhancing the employee experience
• Nice-to-have: Experience using data to build reports/ track team KPIs; Experience with Personio or Workday

What\'s in it for you

• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
• Flexible Work Model: Hybrid work setup, balancing on-site and remote options.
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. Option to desk-swap at other European offices.
• Work-Life Balance: 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and access to Open Up mental health services.
• Personal Development: Annual budget of €1,000 for professional growth, with regular internal training and weekly language classes.
• Engaging Team Culture: Regular team and company events and wellness initiatives in a hybrid environment.

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

Wellness and Fitness Services

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