Senior Project Manager 5G (w/m/d)

Ihre Aufgaben

Specific Project Focus: Interface to Customer Operations and Customer Experience Management

• Stakeholder Management of Customer Operations demands
• Governance of resolution of customer problems
• Governance of all customer-tickets across different stages
• Demand Management for requirements to enhance observability needed to increase speed of customer problem resolution (tools / automation / network and / or product capabilities)
• KPI Management for Customer Experience

General Focus: Project Management of special project initiatives

• End-to-End management of complex projects within the mobile telco domain
• Escalation management
• Ensures delivery of projects on time, with quality and within budget
• Managing cross-functional teams
• Management of complex vendor and stakeholder landscape

Das wünschen wir uns

• Several years of experience in telecom networks and Customer Experience Management
• Proven analytical skills
• Proven senior project management skills
• Senior experience in stakeholder management
• Proven experience working in complex, multi-vendor environments
• Very good knowledge of German and English is essential

Was wir Ihnen noch sagen möchten

• Attractive salary
• Strong community of team players
• Trusted working hours with flexible scheduling and the possibility of working mobile up to 40%
• Numerous further training opportunities online and offline
• Discounts on 1&1 products and various leisure activities

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