Senior Relationship Banker

MLK, Portland, Oregon, United States of America

Job Description

Posted Monday, June 30, 2025 at 10:00 AM

Our ideal candidate : We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.
Who we are : Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system – a system that drives inclusive prosperity to benefit people and the planet. #BCorp #WeAreBCorps
Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.

TITLE:

Other

JOB CODE:

FLSA:

Non-Exempt

SALARY GRADE:

4

CATEGORY:

Full-time

UNION REPRESENTATION:

CWA 7901/9412

SCHEDULE:

LOCATION:

Monday-Friday

On-Site

SUPERVISORY ROLE Y/N:

REVISION DATE:

N

6/2025

POSITION OVERVIEW

The primary focus of this position is to develop new and existing business and consumer banking relationships by actively sourcing new business from prospective clients and by contacting present clients to retain and expand banking relationships, to meet or exceed assigned monthly goals. Responsible for branch sales, portfolio growth and retention efforts (of assigned portfolio) of various Bank’s products to consumer and small business customers. Through full engagement, Senior Relationship Banker, analyzes and assess the profitability and potential risk of new loans within established risk and credit guidelines in order to fulfill the client’s lending needs. Provides assistance to the branch operations team by providing customer services and supervisory guidance during the absence of the supervisor or manager. This position is a unionized position through the Communication Workers of America.

ESSENTIAL DUTIES

Sales and Networking

• Grow new business by researching and analyzing community markets, analyzing and prioritizing clients to target, planning and executing business development strategies and calling on existing and potential clients, both in person and over the phone.
• You will actively assess clients' financial information by completing a Needs Assessment to assess total current and future financial needs. Summarize and discuss the opportunities uncovered recommend, present and sell appropriate bank products.
• You will review loan applicants to elicit information, assess appropriate loans, cross-sell opportunities, or communicate decisions or recommendations obtain and/or send proper documentation and to resolve related customer issues.
• You will network with local community businesses. When appropriate, refer sales opportunity to Loan by Phone area.
• If assigned, responsible for the managing, retaining and growing the portfolio.
• Refer clients as necessary to the appropriate banker or department to cross-sell additional services or products.
• Enthusiastically contact and consult with clients on a regular basis to update the Needs Assessment information
• Educate clients on changes in the financial industry that would affect them and the products/services they currently use.
• Actively source and obtain referrals from existing clients, internal departments and community contacts.
• Conduct monthly bank products/services seminars for branch employees and organize seminars for bank clients.
• Utilize the Merchandising and Marketing activities as required including functions such as: leadership support in promotional campaigns for products/services, training sessions and collateral display.
• Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality.
• Ensure customer information meets all bank and regulatory documentation.

Customer Service

• You will ensure proper handling of service requests and resolution of customer problems.
• Maintain established customer service level expectations in accordance with the Bank's and Manager's overall goals and objectives.
• Deepen relationships for customer satisfaction and retention.
• You will perform other duties as may be assigned. This may include providing work mentorship to lower level sales staff when assigned.

Success Factors

• Strong interpersonal, verbal, and written communication skills
• Excellent organization and time management skills with attention to detail
• Self-starter with the ability to synthesize ambiguous information and develop creative solutions
• Have two or more years' of direct working experience in all financial service products and services including Small Business Sales and Credit products and risk management procedures?
• Strength with computer software such as Microsoft Word, Excel, PowerPoint and other standard banking software.

Other

• Completes mandatory compliance training in accordance with established deadlines.

The position performs duties specific to the position and other functions as assigned.

ROLE COMPETENCIES

• Advanced Data Analysis
• Technical Documentation
• Time Management
• Task Management
• Initiative
• Effective communication
• Systems thinking
• Advanced Problem Solving

ENVIRONMENT, PHYSICAL & MENTAL ACTIVITIES

The incumbent is in a non-confined office-type setting in which they are free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.

The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

The work environment characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION REQUIREMENTS

Minimum Qualifications

• High School diploma or equivalent work-related experience
• Two (2) years of direct working experience in all financial service products and services including Small Business sales and credit/risk management procedures
• Must possess positive and professional customer service and sales skills
• Strong computer skills, specifically in Microsoft Windows environment
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees
• Good organizational and time management skills
• Ability to work with general supervision while performing duties

Preferred Qualifications

• Experience and knowledge in management and branch operations
• Knowledge of related state and federal banking compliance regulations and other Bank operational policies
• Ability to deal with routine problem involving multiple facets and variables in standardized situations
• Must exercise accuracy, alertness, good judgment, initiative, courtesy, tact and patience in dealing with customers, both internal and external, as well as vendors/suppliers used by the Bank
• Thorough knowledge of all products and services
• Proven customer services, interpersonal, and relationship building skills
• Effective selling, cross-selling and referral skills
• Strong mathematical, problem-solving and negotiation skills
• Ability to analyze customer credit data and other related financial information
• Previous experience in a financial sales representative-oriented role

Management reserves the right to change this position description at any time according to business needs.

COMPENSATION

The posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from the different geographies where this position may be based. New employees' starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range.
Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates’ relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. Our pay ranges are based on national living wage indexes, such as MIT's living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.

BENEFITS

Beneficial State Bank’s benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.

• Medical / Dental / Vision / Basic Life / STD / LTD
• Vacation Days: 2-4 weeks depending on role
• Sick Days: 12 days per year
• Holidays: 11 days per year
• Education and Adoption Assistance
• Bank-Wide Annual Discretionary Bonus Program
• Production-based incentive program available for some roles.
• Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations
• Paid Sabbatical Program after 5 years of service

You are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.

MLK, Portland, Oregon, United States of America

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