(Senior) Senior ServiceNow Operations Manager (all genders)

Overview

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Are you passionate about managing enterprise-wide platforms and driving digital transformation?

Do you combine deep technical ServiceNow expertise with strategic thinking? Then become part of our team and shape the future of IT Service Management with us. As a Senior ServiceNow Operations Manager, you will play a key role in managing our internal ServiceNow platform—strategically and technically—ensuring stability, security, and alignment with company-wide goals.

The following tasks await you :

Responsibilities

• Platform Architecture & Stability: Structure and oversee development and operations, own ServiceNow service architecture, analyze requirements and plan development work, and foresee and implement automation potential within the service portfolio (AI, Automation, etc.).
• Platform Governance & Quality Management: Establish platform governance, standards, and QA frameworks; ensure compliance with security, audit, and regulatory requirements; define and track SLAs, OLAs, and KPIs; conduct quality and performance reviews.
• Platform Portfolio & Project Orchestration: Align platform initiatives with enterprise strategy, manage dependencies, risks, and resources; create and manage epics and stories for developers; oversee roadmap execution and deliverables.
• Stakeholder Management & Consulting: Communicate platform strategy and updates to C-level management, support decision-making through consulting and preparation, manage escalations effectively, and align with leadership teams.

Qualifications

• Degree in informatics, Business Informatics, or a comparable field, and at least 10 years of experience in managing enterprise IT platforms, preferably with a focus on ServiceNow or IT Service Management environments.
• Passion for building and evolving enterprise service platforms, with deep expertise in ServiceNow modules such as ITSM, ITOM, ITBM, CSM, Governance, and CMDB. Certifications such as ServiceNow CSA, Certified Implementation Specialist – ITSM / CSM / ITOM, ITIL Foundation, and SAFe Agile are a plus.
• Expertise in platform governance, compliance, and quality assurance processes, combined with security best practices, stakeholder engagement, and strategic decision-making support in agile, cross-functional environments.
• Structured and proactive way of working, strong communication skills, a consulting mindset, and the ability to navigate confidently in complex, fast-moving organizational settings.

Things to know before departure

• Start: by appointment – always at the beginning of a month
• Working hours: full-time (40h) & 30 days of vacation
• Employment relationship: Unlimited
• Field: Operations
• Language: German & English
• Flexibility & willingness to travel
• Other: a valid work permit; if necessary, we can apply for the work permit as part of our recruiting process. The procedure takes time and has an influence on the start date.

Unternehmensprofil

As a technology and business partner, MHP digitizes its customers' processes and products and accompanies them in their IT transformations along the entire value chain. As a digitalization pioneer in the mobility and manufacturing sectors, MHP transfers its expertise to a wide variety of industries and is the premium partner for thought leaders on the way to a Better Tomorrow.

MHP serves over customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operational and strategic advice and provides proven IT and technology expertise as well as specific industry know-how. MHP operates internationally as OneTeam, with headquarters in Germany and subsidiaries in the USA, UK, Romania and China.

For 25 years, MHP has been shaping the future together with its customers. More than 3, MHP employees are united by the demand for excellence and sustainable success. This aspiration continues to drive MHP – today, tomorrow and in the future.

MHP : DRIVEN BY EXCELLENCE.

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At MHP, you will continuously grow with your tasks in an innovative and supportive environment. This makes us the perfect sparring partner for your career. Both for professional input and professional networking. Among other things, we offer you :

• We support and appreciate colleagues as they are and celebrate our successes together.
• We are always happy about creativity and new impulses.
• In terms of time and place – depending on the project, at home, in the office, at the customer's premises.
• You have the opportunity to grow with us, in your tasks, your know-how and in your responsibility.

You can find a comprehensive overview of our benefits.

Hinweise zur Bewerbung

It's best to apply right away. Simply online via our website. There you can send us your application documents, such as CV, certificates and, if applicable, project lists, in just a few clicks. A cover letter is not required.

By the way : When we receive your application, our recruiting team checks across departments whether there is a suitable position for you. Regardless of current job advertisements, we will try to find the most suitable job for you at MHP.

Kontakt

Do you have any questions? Then check out our FAQs on our website. If you have any further concerns, please contact our recruiting team on +49 (phone omitted).

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