Stellenbeschreibung:

Senior Service Delivery Manager




Salary

€85,000- €100,000 OTE

In this exciting role, you will support one of the major financial clients in the Leipzig area. To ensure comprehensive support, you will be on-site for up to 80% of your time.




YOUR IMPACT

Your role involves overseeing the successful onboarding of customers into the my clients environment. This includes managing client relationships across multiple assigned accounts from a service delivery standpoint. You will collaborate closely with Account Managers and the Professional Services team to ensure that contracted services are delivered to the customer. Your primary focus is ensuring high customer satisfaction by meeting service level agreements (SLAs) and fostering relationships and teams to provide high-quality service consistently.




WHAT THE ROLE OFFERS

• Accountability for Managed Services programs
• Build and maintain strong relationships with key clients and stakeholders, acting as the primary point of contact for escalations, inquiries, and service-related issues.
• You are responsible for the end-to-end delivery of services to clients, ensuring high levels of satisfaction, operational performance, and service quality.
• Develop, implement, and manage service strategies to ensure alignment with business goals and customer requirements.
• Monitor and analyze service performance metrics to identify areas of improvement, leading initiatives to enhance efficiency, quality, and productivity.
• Identify potential risks in service delivery, implement mitigation strategies, and ensure compliance with internal policies, industry standards, and regulatory requirements.
• Continuous Improvement: Drive innovation and service improvement initiatives, leveraging technology and industry best practices to enhance service offerings.



WHAT YOU NEED TO SUCCEED

• A successfully completed degree in business administration, Information Technology, or a related field.
• More than 7 years of relevant experience in the IT industry, and in particular, a strong focus on Service Management
• Strong, outcome-based client focus and the ability to operate at a senior management level with customers
• Embrace an innovative mindset—think creatively, explore new approaches, and proactively seek opportunities to drive results and maximize revenue
• Experience with leading and managing teams (including matrix management) within an offshore environment.
• Certification in ITIL, PMP, or other service management methodologies.
• Strong proficiency in German (C1 level) and English for effective communication.

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung