Senior, Specialist Solution Engineer

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Are you a technically-minded, courageous communicator with a startup mentality and a passion for innovation? Do you thrive in a fast-paced environment where you can build, scale, and evangelize cutting-edge solutions? Salesforce is heavily investing in two key specialist teams and solutions: HR Service (soon to include ITSM) and Partner Ecosystem Management (an upgraded version of Partner Relationship Management).

This Specialist Solution Engineer role sits within our Emerging Business Unit, focusing on products in a similar growth lifecycle phase. Our mission is to incubate, scale, and grow these solutions with a startup mindset. You'll operate as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio.

Product Overview

As a Specialist Solution Engineer, you will be instrumental in demonstrating and evangelizing two critical solution areas:

• Salesforce Partner Ecosystem Management (PEM): The Hub for Partner Success
• Salesforce Channel Revenue Solutions: Maximizing Channel Profitability

Key Features of PEM:

• Streamline Partner Onboarding & Engagement
• Boost Partner Productivity
• Enhance Partner Enablement
• Optimize Channel Strategy
• Facilitate Seamless Collaboration

Key Features of Channel Revenue Solutions:

• Automate Product-to-Cash Processes
• Simplify Pricing & Quoting
• Optimize Rebate and Incentive Programs
• Gain Unified Visibility
• Drive Channel Growth

Responsibilities

• Support deal cycles specifically tied to Partner Ecosystem Management and Channel Revenue Management Solutions
• Performing Discovery Calls
• Performing Product Demonstrations
• Supporting technical architecture meetings
• Create and develop assets and programming to scale the Partner Ecosystem Management teams and solutions
• Attend events to evangelize solutions
• Internally evangelize the solutions across our Core and Service Cloud Account Executives (AEs) and Solution Engineers (SEs)
• Stay up to date on product innovation to be able to speak to and demonstrate key features and benefits

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, MIS, or equivalent relevant experience
• Minimum of 4 years of professional experience in a Solution Engineering space or relevant adjacent roles
• Deep experience and understanding of the Salesforce Platform is required
• Solid oral, written, presentation, collaboration, and interpersonal communication skills
• Ability to work as part of a team to solve technical problems in varied environments
• Strong presentation skills, both virtually and in person
• Value proposition-minded with strong business acumen

Preferred Qualifications

• Preferred experience with Sales Cloud, Experience Cloud, and/or Marketing Cloud
• Salesforce Admin 201 certification or similar technical certification preferred
• Previous experience as a solution/sales engineer for a CRM company or similar technology

What We Offer

• A dynamic, fast-paced environment with exciting challenges and opportunities to build compelling solutions
• The chance to interact with the entire customer lifecycle, from discovery to solution implementation
• Opportunities for continuous learning and professional development
• A collaborative and supportive team environment that values innovation and fun

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

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