Senior Support Engineer | Europe Remote

Join to apply for the Senior Support Engineer | Europe Remote role at n8n .

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits.

Since our founding in 2019, we’ve grown into a diverse team of over 160 people working across Europe and the US, with our centre of gravity in Berlin.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalat(e and resolve) complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Requirements

• 5+ years of experience in a technical support or customer‑facing engineering role (enterprise support experience is a plus).
• Open to participate in an on‑call rotation to provide after‑hours support.
• Strong understanding of workflow automation, APIs, integrations, and networking concepts like DNS, HTTP/HTTPS, TCP/IP.
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem‑solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non‑technical users.
• Passion for helping users and improving product usability.

Benefits

• Competitive compensation – fair and attractive pay.
• Ownership – a slice of n8n with equity.
• Work/life balance ️ –
  • Europe: 30 days of vacation, plus public holidays wherever you are.
  • US: 15 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness