Senior Technical Support Specialist

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation.

Key Responsibilities

• Provide direct technical support and warranty process support to the dealer technicians. That includes managing technical dealer tickets, sometimes trouble shooting on site including process training, to ensure best in class customer satisfaction
• Planning and organizing regular dealer visits, meetings, workshops, and other activities with regional partners. Be responsible for the after-sales projects development, execution, and assessment.
• Work together with the level 2 technical support in Europe and China.
• Create and hold online training sessions when necessary and support creation of e-learnings and or webinars and tutorial videos
• Work closely together with the quality department
• Performa on site support during product launches, fairs and other events where product support is required. Also direct AS support for insurance rating projects is part of the responsibility

Qualifications

• Strong technical background including all relevant certificates to work on high voltage vehicles.
• 7+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
• Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
• Excellent written and verbal communication skills in German language and English is a must.
• High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
• Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

Benefits

• Opportunity to work in a dynamic and innovative industry.
• Competitive salary and benefits. Exposure to global automotive trends and strategies.
• A collaborative team environment that fosters professional growth.

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