Senior UX / UI Designer

Online marketplaces have never been this awesome.

At METRO Markets, we build a mature and growing B2B e-commerce marketplace that serves professional customers across six European countries.

We’re now looking for a skilled Senior UX / UI Designer to help shape critical phases of the customer journey in our product area: Checkout and After‑Sales Solutions. We’re seeking someone eager to tackle complex problems, shape design strategy, and make a meaningful impact on the post‑purchase experience.

What you’ll work on:

You’ll join key product teams, working closely with product managers and developers in a collaborative product trio setup. These teams tackle some of the most essential user journeys — from streamlining repeat orders and professional services to ensuring clear, reliable order tracking and post‑purchase communication. Your role will focus on shaping seamless and reliable end‑to‑end experiences that build trust and support customers across every stage of the post‑purchase journey.

What you’ll do:

• Lead end-to-end UX and UI design for key after‑sales experiences
• Develop user journeys, flows, wireframes, and interactive prototypes to test and validate ideas
• Collaborate daily with product and tech in a product trio setup to shape roadmap priorities
• Apply service design methods to map end-to-end customer journeys, ensuring solutions work across touchpoints and stakeholders.
• Facilitate workshops and align stakeholders across product, tech and business to drive shared understanding and buy‑in.
• Plan and run user research and usability testing (in collaboration with our User Research team)
• Translate complex requirements into clear and usable solutions
• Contribute to our Design System to ensure consistency and scalability
• Continuously monitor performance via analytics and user feedback to iterate and improve
• Deliver high-quality UI design that brings usability and visual excellence to our customer-facing experiences

You've got

• 6+ years of UX/UI design experience with a strong portfolio of digital product work.
• At least 3 years working in product-oriented, agile teams, ideally on e-commerce or marketplace products.
• Knowledge in service design, customer journey mapping, and designing for complex processes.
• Strong stakeholder management and facilitation skills – align diverse perspectives and create clarity.
• Comfortable working in dynamic cross-functional teams and taking full ownership of design work.
• Hands‑on experience with UX research methods (interviews, usability testing, Hotjar, etc.).
• Proficient in Figma, with experience working within a shared Design System.
• Basic understanding of HTML/CSS is a plus.
• Strong communication and storytelling skills in English.
• Experience in B2B commerce is a bonus, but not a must.

We've got

• The opportunity to make a real impact on high‑visibility, business‑critical product areas.
• A stable, mature company culture with the agility of product-driven teams.
• Flexible working hours and hybrid working with also flexible home working policy.
• 30 vacation days per year.
• Health and wellbeing support.
• METRO card for shopping at discounted rates and company discounts with renowned brands.
• Support for language learning and professional growth.
• Full support from METRO Group – our Mother company.
• A diverse and vibrant international environment with 70+ different nationalities.

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.

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