Stellenbeschreibung:

Overview

Welcome to ZEISS – a company that combines innovation and responsibility! As an SAP S / 4HANA Service Consultant for the Service to Customer (S2C) area you will be responsible for our service processes and the Solution Architecture in SAP S / 4HANA (Inhouse Repair, Returns Management, CRM Integration, …). Additionally you will shape our SAP S / 4HANA solution to perfectly support our global service processes. An exciting transformation project awaits you, involving the transition from the existing SAP ECC to SAP S / 4 HANA.

In this role, you will primarily contribute to the development and implementation of the global template and work in a service hub for the rollout. Actively contribute on our global transformation program from SAP ECC to SAP S / 4 HANA and support the standardization and simplification of our global process landscape. Be the central IT contact person for our business groups in the service area (Inhouse Repair, Returns Management, CRM Integration, …).

Work closely with the business groups to collect, review, and prioritize business needs in the service area for our ongoing SAP S / 4 HANA implementation. Be in close coordination and collaboration with our internal and external consultants in a dynamic project environment. Work on the integration of our S / 4HANA service processes such as logistics, controlling, billing and CRM integration.

Responsibilities

• Contribute to the development and implementation of the global SAP S / 4HANA template for the service area (Inhouse Repair, Returns Management, CRM Integration, …).
• Serve as the central IT contact for the service area and coordinate with business groups to gather and prioritize requirements for the S / 4HANA rollout.
• Collaborate with internal and external consultants in a dynamic project environment.
• Align and integrate SAP S / 4HANA service processes including logistics, controlling, billing, and CRM integration.

Qualifications

• Profound knowledge of sales and services processes, such as service planning and execution, Inhouse Repair, or Returns Management.
• Experience in the implementation and customization of sales and service processes in SAP S / 4HANA.
• Familiarity with SAP customizing.
• Strong ability to work in international and cross-functional teams, with a consulting orientation and good communication skills.
• Knowledge of related processes such as logistics execution, sales and distribution, controlling, procurement, or CRM (SAP / Salesforce) is a plus.
• Fluent English.
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NOTE / HINWEIS:

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