Service Delivery Engineer - avionics

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Anuvu is a leading provider of high-speed connectivity and entertainment solutions for worldwide mobility markets, delivering customer-centric services while remaining flexible and future-focused. Find out more at .

Role Summary

The Service Manager reports to the SVP for InFlight Connectivity and ensures the success of specified in-flight connectivity programs by managing technical service obligations and fostering strong relationships with airlines and partners.

Location: Anywhere in Spain or Germany

Remote Options: Fully remote

Key Responsibilities

• Serve as the primary technical contact with the airline and program partners to build and maintain successful business relationships.
• Manage all technical aspects of IFC solutions, including support, training, reporting, network support, content loading, system upgrades, logistics, software updates, billing, aircraft modifications, and program planning.
• Identify and address technical or performance issues proactively.
• Analyze system performance against KPIs to maintain and improve service quality.
• Coordinate resources for contract fulfillment and support installation phases.
• Collaborate with internal teams to deliver high-quality support and ensure service excellence.
• Manage and report on service levels, and seek continuous improvement.
• Build and grow positive influence with clients and partners.
• Identify opportunities to increase sales of products and services.
• Create performance reports and propose operational improvements.
• Work with the Account Manager to ensure overall account satisfaction and strategic growth.

Key Tasks

• Ensure timely installation, activation, and operation of solutions.
• Develop strong relationships with customer representatives.
• Maintain clear and effective communication.
• Coordinate program requirements and collaborate across teams.
• Support new service development and sales efforts.

Qualifications

• Bachelor’s degree in Engineering or related field.
• 5+ years experience in communications and aviation systems troubleshooting.
• Experience in technology, aviation, or telecommunications preferred.
• Strong knowledge of commercial aviation systems.
• Excellent organizational, communication, and multitasking skills.

Benefits

Competitive benefits including medical, paid time off, disability and life insurance, flexible scheduling, and more. Join a collaborative, innovative environment to grow your skills.

Anuvu is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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