Service Engineer (f/m/d)

Stellenbeschreibung:

Service Engineer (f/m/d)

Our client is a global manufacturer of fastening solutions and precision components for industrial applications. The company serves sectors such as electronics, automotive, and aerospace, offering engineered products designed for efficient integration into high-performance manufacturing processes.

Location: Remote, europewide
Type of contract: unlimited permanent position direct with our client

Your key tasks:

Provide on-site service support at customer locations across Europe to assess and resolve reported issues.
Fulfil existing maintenance service contracts at customer sites in the Netherlands and Germany, in accordance with contractual agreements, using the Field Service App to complete required checks.
Travel a minimum of two days per week (excluding annual leave), with longer trips as needed for customer visits or exhibitions.
Perform machine installations and commissioning at customer locations.
Promote and sell new maintenance contracts to customers who do not yet have one, during service visits.
Resolve customer issues via phone or email as they are logged in the system.
Record all customer support requests in Salesforce.
Conduct customer demonstrations on machine operation, functionality, and product benefits, in collaboration with the sales team.
Deliver distributor service training at the Headquarter in Ireland when required; attend the headquarter for at least one week per quarter for training and upskilling.
Support colleagues and distributors at exhibitions, including setup and machine demonstrations. Attend all required European trade shows.

Your Profile:

A certificate or diploma in an engineering or electrical discipline is an advantage, or a willingness to work towards such qualification.
Strong mechanical and electrical aptitude.
High degree of accuracy, conscientiousness, and attention to detail.
Ability to prioritize tasks and manage time effectively to ensure efficient completion of work.
Strong organizational skills and the ability to work independently with minimal supervision.
Proficiency in computer applications, particularly spreadsheets and databases; ability to prepare and deliver presentations (e.g., MS PowerPoint) is also required.
High level of flexibility to meet customer and business needs; travel will be required for this position.
Excellent communication skills.
Fluent in English, both written and spoken.

Reference number: 11011SDBA

We are offering a position with a pleasant working atmosphere. The company hires talented people and want to enable them to reach their full potential.