Service Teamleader Thermal

We are seeking a Service Team Leader for Refrigeration and Air Conditioning Technology (m/f/d) who will technically and disciplinarily lead a team of service technicians, coordinate their deployments, and ensure the technical quality of our service performance.

Lead & Develop

You will technically and disciplinarily lead a team of service technicians, conduct feedback and development discussions, and promote a motivating team culture. You will identify training needs and support the development of your employees – including participation in personnel selection.

Plan & Coordinate

In close collaboration with dispatch, you will efficiently plan deployments, ensure on‑time delivery and quality standards, and support your team with technical challenges on‑site. You will review service reports and ensure complete, clean documentation.

Manage Training & Development

You will organize internal training, first‑aid refresher courses, and training on new products/technologies – practical and target‑group oriented.

EHS Focus

You will ensure compliance with all EHS guidelines, conduct safety briefings, check work equipment, and implement safety audits with your technicians.

Interface & Quality Driver

You will work closely with dispatch, quality assurance, sales, and development, forward field experiences, and drive improvements.

Reporting & KPIs

You will regularly report to service/technical management, analyze KPIs, derive measures, and approve travel expenses. You will monitor times in the time recording system (e.g., VEDA) and ensure transparency.

What you bring

• Completed training in refrigeration, air conditioning, ventilation technology, or comparable qualification
• Several years of service practice, ideally with leadership experience in the field
• Experience in deployment planning/control and confident handling of EHS requirements
• Expertise in refrigerants according to ChemKlimaschutzV (Cat. I)
• Proficiency in MS Office, ideally ticket/ERP systems
• Valid driver’s license class B
• Independent, structured work approach and enjoyment of direct customer contact
• Willingness to travel
• Good German language skills in speaking and writing and basic knowledge of English for communication with international colleagues, documentation, and systems

What we offer

• A future‑proof working environment in a growing, technology‑oriented company
• Company car – also for private use
• Smartphone, tablet & modern tools for your work
• Training, further education, and advancement opportunities
• Collegial team, short decision‑making paths, and open communication
• Attractive compensation + allowances + expense regulations

TRAVEL REQUIRED • 75%

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