ServiceNow Business Analyst

Net2Source Inc. is one of the fastest growing diversity certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia and Middle East.

About the Role:

Job Title: ServiceNow Business Analyst

Location: Stuttgart, Germany (Onsite or Hybrid 2-3 Days)

Job Type: Full time or Contract

A ServiceNow Business Analyst is responsible for understanding business requirements, translating these requirements into ServiceNow functionalities, and supporting the end-to-end implementation lifecycle. The analyst works closely with project managers, developers, system administrators, and business users to ensure successful deployment and continual improvement of ServiceNow modules.

Main Responsibilities

• Requirement Gathering: Collaborate with business leaders, process owners, and stakeholders to elicit, analyze, and document business requirements. Conduct workshops, interviews, and surveys to understand current processes and pain points.
• Process Analysis and Optimization: Assess existing business processes, identify inefficiencies, and propose improvements leveraging ServiceNow capabilities. Map out current and future state processes, ensuring alignment with best practices.
• Solution Design: Translate business requirements into detailed functional specifications. Work with ServiceNow architects and developers to design solutions that meet business needs while maintaining technical feasibility.
• Configuration and Customization: Support the configuration and customization of ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM),
• Stakeholder Engagement: Maintain effective communication with stakeholders throughout the project lifecycle. Facilitate regular meetings, status updates, and presentations to keep stakeholders informed and engaged.
• User Acceptance Testing (UAT): Develop test cases and scripts based on requirements. Coordinate and support UAT, ensuring that solutions meet user expectations and business objectives.
• Change Management: Assist in preparing change management materials including user guides, training content, and process documentation to facilitate smooth adoption of new ServiceNow functionalities.
• Post-Implementation Support: Provide ongoing support and maintenance for implemented ServiceNow solutions. Monitor system performance, handle user inquiries, and coordinate enhancements as needed.
• Reporting and Analytics: Design and implement dashboards, reports, and metrics to provide insights into process efficiency, service levels, and business outcomes.
• Compliance and Quality Assurance: Ensure that ServiceNow implementations adhere to organizational compliance standards, policies, and regulatory requirements. Conduct regular audits and quality checks.

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industry: Staffing and Recruiting

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