ServiceNow Consultant/Architect

ServiceNow Consultant/Architect

The ServiceNow Consultant will be responsible for implementing, customizing, and providing ongoing support for the ServiceNow platform. This role will involve collaborating with cross-functional teams to identify and implement solutions that meet business requirements and enhance the overall efficiency and effectiveness of the organization's IT service management processes.

Description of the role:

• Configuring and customizing the ServiceNow platform to meet specific business needs and requirements.
• Collaborating with stakeholders to understand business processes and identify areas where ServiceNow can be leveraged to improve efficiency and automation.
• Designing and implementing ServiceNow workflows, forms, and integrations with third-party systems.
• Providing ongoing support and maintenance for the ServiceNow platform, including troubleshooting and issue resolution.
• Conducting regular audits and assessments to ensure the ServiceNow platform is optimized and aligned with best practices.
• Training end-users and stakeholders on the use of the ServiceNow platform and its capabilities.

QUALIFICATIONS:

• Proven experience in configuring and customizing the ServiceNow platform, including ServiceNow ITSM, CSM or FSM. More than one is a plus.
• Strong understanding of ITSM and CSM processes and best practices.
• Ability to translate business requirements into technical solutions within the ServiceNow platform.
• Experience in working with distributed Near Shore teams
• Experience with scripting languages such as JavaScript for ServiceNow customization and development.
• Experience with SPM, HRSC is a plus
• Excellent problem-solving skills and the ability to troubleshoot complex issues within the ServiceNow environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

EDUCATION And/or EXPERIENCE:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ServiceNow CSA, CSM and other certifications are highly preferred.
• Minimum of 3 years of experience in implementing and supporting the ServiceNow platform in an enterprise environment.
• Languages: Fluent in German and English

All applications will be treated in strict confidentiality. Please note that only shortlisted candidates will be invited to an interview.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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