ServiceNow ITOM Consultant – CMDB & CSDM

Overview

ServiceNow Freelance Role
2 Days per week
Immediate Start - until EOY

Our client, a German pharmaceutical customer, is hiring an ServiceNow ITOM Consultant to join the team on a freelance role. The successful candidate will focus on ServiceNow Discovery, CMDB optimisation and implementing the Common Service Data Model (CSDM).

Responsibilities

• Provide consulting and advisory support on ITOM best practices, CMDB governance and CSDM adoption.
• Lead Discovery implementation to ensure accurate identification and mapping of infrastructure and application services.
• Perform hands-on configuration and validation of CMDB data quality and relationships.
• Define data standards, processes and operating model improvements to strengthen service visibility and operational maturity.
• Act as a trusted advisor to stakeholders, translating technical outcomes into business value.

Skillset

• Proven experience in ServiceNow ITOM, with strong knowledge of Discovery and CMDB.
• Solid understanding of the Common Service Data Model (CSDM) and how to implement it.
• Hands-on experience with CMDB governance, data quality and service mapping.
• Strong stakeholder management and advisory skills, able to bridge technical and business perspectives.
• Previous experience in pharmaceutical or regulated industries is a plus.
• Availability to commit 2 days per week on a freelance basis through end of year.

Interested? Please apply with latest CV through the link below or email

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