Stellenbeschreibung:

Overview

Our client, a ServiceNow specialist consulting firm, is seeking an experienced ServiceNow Business Analyst / Solution Consultant to join our team. The successful candidate will play a key role in documenting Agile epics and user stories, as well as designing solutions and supporting the successful implementation of ServiceNow modules.

Responsibilities

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Document Agile epics, user stories and technical workflows.
• Configure and optimize ServiceNow modules including Catalog Builder, Flow Designer, Integration Hub and Service Portal.
• Support integrations using REST APIs and other techniques.
• Ensure data quality and alignment with ServiceNow CSDM, CMDB and Asset Management best practices.
• Contribute to knowledge base improvements, AI search and incident/problem/case management processes.
• Work independently and in cross-functional teams, providing expertise and guidance on ServiceNow solutions.

Skillset

• Proven experience with ServiceNow as a Business Analyst or Solution Consultant.
• Strong analytical and business process expertise with data analysis skills.
• Proficiency in technical documentation and Agile methodologies.
• Strong communication skills in English and German .
• Hands-on experience with ServiceNow modules and integration techniques.
• ServiceNow Certified Implementation Specialist (CIS) – ITSM is a bonus.
• ITIL Foundation or other relevant certifications is a plus.
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NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung