Stellenbeschreibung:

We’re looking for a dedicated individual to handle chargeback cases with the potential to transition into a full-time Customer Support Manager role.



About the Role:

As a Chargeback Assistant, your primary responsibility will be to manage and submit chargeback responses efficiently. If you excel in this role, there’s a clear path to becoming a full-time Customer Support Manager, where you’ll be responsible for maintaining our high standards of customer service and managing customer interactions.



Key Responsibilities:
• Submit chargeback responses for various cases on Shopify.
• Handle customer complaints and inquiries (upon full-time transition).
• Report on refunds, complaints, and chargeback statuses.
• Respond to customer emails regarding refunds, tracking numbers, and FAQs.
• Contribute to improving our support processes and documentation.


Required Skills & Experience:


Must-Have Platform Knowledge:
• Shopify Chargeback Response Submission
• Shopify (eCommerce platform)
• Slack (communication tool)
• Google Docs / Microsoft Word
• Gorgias (support help desk) – to be used later if you excel in chargeback handling.


Other Requirements:
• Fluent in English, both written and verbal.
• Minimum 2 years of experience in Customer Support.
• Highly organized, motivated, and eager to learn.
• Availability for weekly team calls.
• Ready to start immediately.
• Available for at least 40 hours per week once full-time.
• Not currently engaged in any other full-time jobs.


What We Offer:
• Video training to get you up to speed.
• Standard Operating Procedures (SOPs) to guide your work.
• Access to our Lead Customer Support for any questions or guidance.


Growth Opportunity:

We’re looking for someone who is detail-oriented and can represent our company with exceptional customer service. If you show consistent performance, there is a significant growth opportunity within our company.



To Apply:

Please tell us about your relevant experience and explain why you believe you’re a good fit for this role. We look forward to hearing from you!




Thank you,
Rrezon

NOTE / HINWEIS:

EN: Please refer to Fuchsjobs for the source of your application

DE: Bitte erwähne Fuchsjobs, als Quelle Deiner Bewerbung