Software Support Spezialist, Veterinärmedizische Praxissoftware

Overview

Antech Diagnostics is a leader in veterinary diagnostics, driven by a passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe, in-house diagnostic laboratory instruments and consumables, digital cytology services, data services, practice information management software and related software and support, veterinary imaging and technology, veterinary professional education and training, and board-certified specialist support services. This role is part of the easyVET product family and supports veterinary practices with our practice management software and related solutions.

We are a family-owned company focused on the veterinary field. The job posting includes information about applying internally through Workday and describes the team and products in the German market, including easyVET, easyIMAGE, vetsXL.com, and the petsXL app.

Responsibilities

• As a member of the support team, you will assist national and international customers from veterinary practices, clinics, and universities.
• Your core task is to answer questions by phone about our products, especially our practice management software easyVET.
• After intensive onboarding, you may, as a support professional, conduct user-focused training for smaller or larger user groups on site when needed and interested.
• There is potential to support customers on technical topics or at the operating system level, including configuration, installation, and administration of Windows servers.
• We do not rely on predefined canned responses or strict First/Second/Third Level separation; you will contribute independently and explain solutions in your own words.
• On a rotating schedule, you will be responsible for on-call support outside business hours and on weekends during phone-based duty rosters approximately every 10 weeks.

Qualifications

• You are a communicative, friendly personality with strong phone contact skills and demonstrate competence, reliability, and professionalism.
• You have a completed training as a Medical Assistant (TFA) or a similar qualification and some experience in customer or patient care.
• You have proficient PC skills and can quickly learn new software products.
• You work independently and in an organized manner.
• You are comfortable engaging with customers over the phone in Isernhagen or in veterinary practices and clinics on-site.
• You have solid English, and knowledge of French or Dutch is a plus.
• Ideally you are a veterinary assistant or practice manager with extensive experience using easyVET and familiarity with daily practice or clinic operations; or you can bring relevant experience from other fields such as sales, medicine, or tourism as a curious/quereporter candidate.

Benefits

• Family-owned company with stable, permanent employment opportunities
• Weekly trainings and time for self-study
• Work-Life balance is valued and practiced
• Weekly team workouts with a personal trainer
• Well-equipped team kitchen, outdoor grill, outdoor terrace, and complimentary water, tea, and coffee
• Modern office building in a quiet setting with parking and good public transport access

About Antech: Antech is a leader in veterinary diagnostics, driven by innovation to deliver better animal health outcomes. Our services span reference laboratories worldwide, in-house diagnostics, software, imaging, education, and support services.

Note to Search Firms/Agencies: Antech does not compensate search firms for unsolicited assistance unless there is a written agreement. Resumes submitted without a position-specific requisition are the property of Antech.

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