Staff Product Analyst, Rider Experience

Overview

We are looking for an experienced Staff Product Analyst to join our RiderX product group and lead a team of analysts to help us scale and improve the experience of many millions of riders using our app globally.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

At Bolt, our Rider Experience team is passionate about creating a fast, user-friendly, and enjoyable ride-hailing experience. As a catalyst for discovery, you will drive the product strategy and lead a team of analysts to solve business problems across the end-to-end rider experience journey.

In this role, you will address complex challenges related to growing and retaining our user base, optimising our end-to-end booking funnel and making sure our app supports various types of ride-hailing journeys to grow demand. Sounds interesting? Join us as a Staff Product Analyst and take a seat in our journey to revolutionise ride-hailing!

• Leading and coaching a team of 2+ analysts to foster a culture of collaboration, innovation, and excellence to build a high-performing product analytics team
• Continuously developing your understanding of our marketplace, especially the demand side of it, and driving discovery of new opportunities to inform and steer the RiderX product strategy
• Identifying funnel optimisation opportunities, analysing user behaviour patterns and gathering feedback to enable actionable insights for product development
• Designing relevant and actionable metrics and owning A/B testing best practices to make better and faster product decisions
• Driving and contributing to the conceptualisation and development of analytical solutions, such as self-service data products or user segmentation
• Closely collaborating with your partners in Product Management, Engineering, Data Science, and other functions to drive forward cross-functional product and analytics initiatives and ensure seamless execution

Qualifications

• You hold a university degree in Economics, Data Science, Statistics, Computer Science, Mathematics, Information Management or similar studies
• You have 4+ years of experience working in Product Analytics and/or Data Science, including 1+ years of managerial experience
• You rank your SQL skills as “outstanding” & Python/R skills as “profound” and you have experience with BI tools and data visualisation
• You have strong business acumen, an entrepreneurial mindset and possess outstanding communication and leadership skills, with the ability to decompose complex solutions and insights into a clear narrative
• You have a solid understanding of end-to-end A/B testing, especially in user-based testing scenarios, and some experience with causal inference methods
• You have experience in consumer-facing analytics and a high interest in the bigger picture, the ability to understand, contribute to and steer product strategy

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

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