1st Level Support Engineer

Utimaco is an international provider of IT security solutions and cybersecurity technologies with headquarters in Aachen (Germany) and Campbell (USA). For over 40 years, we have been developing innovative solutions for the protection of people, data and communications that meet the highest standards. We are the world's leading manufacturer of hardware security modules and compliance solutions in a wide range of industries such as automotive, banking, telecommunications and many more. With our global network of partners and customers, we contribute to making digital information and infrastructures secure worldwide. Become part of our team and help us make the digital world more secure - together we are shaping the future of IT security.

Responsibilities

• Provide 1st level support; Respond to user support requests and resolve technical problems in hybrid environment
• Assist in managing Windows servers (installation, configuration, maintenance)
• Perform routine system updates, patches, and backups
• Monitor system performance and troubleshoot hardware/software issues
• Support Active Directory, DNS, DHCP, and Group Policy
• Edit document procedures and configurations

Qualifications

• Fluent German and English skills in spoken and written form
• Basic knowledge of Windows Server environments (2016/2019/2022)
• Experience in supporting end users on Windows operating systems (Windows 10/11), including troubleshooting software, hardware, and connectivity issues
• Familiarity with Active Directory and basic network protocols as well as Entra ID
• Some experience with virtualization (e.g., Proxmox, VMware) is a plus (optional)
• Strong problem-solving and communication skills

Benefits

• An open and friendly global corporate culture shaped by a constructive and cooperative environment
• Many learning opportunities to deepen your skills and support your professional growth
• Flexible working hours and the possibility of hybrid work
• Challenging tasks and close collaboration with a competent team
• A dynamic company where teamwork and relationship management are valued
• Utimaco is growing and lives diversity! Our global team includes colleagues from 42 nationalities and 45 different spoken languages