1st level Support / Helpdesk Agent Berlin

UNIBERG is a specialist in internet networks and mobile infrastructure technologies with market-leading expertise in engineering, implementation, programming and operation. Our innovative and industry-leading portfolio delivers tailor-made solutions, measurable cost-savings, optimized infrastructure and improved network performance to customers across telecom, enterprise and critical infrastructure sectors. UNIBERG is trusted by the largest telecom operators as the technology and innovation partner for optimizing their large and complex networks, programming of virtualized network services and providing AI based solutions in order to enable automation and zero-outage. Driven by the vision to be the leader in low latency, UNIBERG plays a vital role in the future of IIoT, Private 5G Networks, Edge Computing and High-Performance Computing.

Our true asset is our high qualified and international team of tech enthusiasts and innovators, representing over 20 nationalities. Since our inception, over two decades ago, UNIBERG has fostered a highly collaborative culture – both internally and externally. Within UNIBERG, we nurture a strong culture based on trust, openness, and collaboration. This has also helped us establish longstanding and trusted relationships with our clients. Rooted in a deep sense of partnership, we work closely with our customers to enable digital transformation.

Remote work is a valued norm for us. It doesn’t matter if you work from home, from abroad or in one of our offices. You have the flexibility to adjust your hours to meet personal and team needs.

Job Responsibilities

1. Contribute to the development and implementation of advanced internet network solutions.
2. Collaborate with cross-functional teams to optimize network performance.
3. Engage with clients to understand their needs and provide tailored solutions.
4. Participate in the programming of virtualized network services.
5. Support the integration of AI-based solutions for automation.

Minimum Requirements

1. Proven experience in internet networks and mobile infrastructure technologies.
2. Strong technical skills in programming and engineering.
3. Excellent communication and collaboration abilities.
4. Ability to work remotely and adapt to flexible schedules.

Professional Development

Attending conferences together to network and gain know-how is a must-have. We also support you with getting the right certificates and trainings to further develop and grow with us.

Team Bond

Our team proudly represents over 20 nationalities. We don’t just talk about diversity. We live it. Our regular team events are the icing on the cake, building a perfect balance to our awesome home office culture.

CSR & Social Commitment

Every move makes a difference. Our dedication extends beyond just financial support. It’s about rolling up our sleeves and actively participating in meaningful initiatives together as a team.

We look forward to receiving your application!

Feel free to contact our HR team if you have any questions.