Absence Leave Specialist

Job Description

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

The opportunity

Come join a fantastic team in a fast paced and exciting work environment! Absence Leave Specialists review claims for leaves of absence and decide if the person applying is eligible to have their leave request approved. Handling various levels of claims gives you the opportunity to interact and make a difference for our clients on a daily basis.

How you will contribute

• Review claim requests to ensure the person applying for leave meets all the requirements for approval, including their medical condition, the recommendations of their health care providers, and federal or state guidelines.

• Reach out to employees, employers, health care providers, and attorneys to get the paperwork or information you need to make a decision.

• Serve our Clients in a caring and empathetic manner, communicating clearly with them the decisions you make.

• Approve the leave if the person meets all the requirements.

• Ensure your claim decisions match the insurance contract and follow all state, federal, and corporate laws, regulations, and procedures.

• Process claims in a timely manner with accuracy.

• Protect and maintain personal health information with a high level of confidentiality according to Sun Life procedures and federal rules and regulations.

What you will bring with you

• A passion for helping people, especially in times of need due to illness or injury.

• Your desire and ability to provide superior service and build positive relationships.

• Independent, innovative thinking and efficient decision‑making skills to support leaves of absence request review and approvals.

• Your energy to thrive in a fast‑paced environment.

• Attention to detail and organized approach to support documentation of request information.

• A drive to continuously learn, build, and grow professionally.

Salary Range: $52,500 - $70,900
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

We will make reasonable accommodations to the known physical or mental limitations of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category

Absence / Leave Management

Posting End Date

30/01/2026