Account Director, Client Strategy

At Front Row, we accelerate Ecommerce growth for leading brands through data-driven strategies. We offer hands-on support and niche expertise, ensuring robust channel strategies across all lifecycle stages. By leveraging insights from global Ecommerce marketplaces and media touchpoints from search to social, we create tailored solutions that drive results.  

We are seeking an experienced Account Director (f/m/d) with a strong focus on Amazon and other marketplace platforms. The ideal candidate will be a strategic thinker with a comprehensive understanding of Ecommerce dynamics and the ability to drive growth through effective marketplace management. This role demands excellent communication and project management skills, as it is both client-facing and collaborative with our various teams. Much of the focus will be on giving our clients direction on their e-commerce and marketplace strategy, orchestrating our media, content and operations teams to maximize our clients' success on and in collaboration with Amazon. 

• You will ultimately lead the relationship with international enterprise clients, ensuring long-term relationships and business growth
• You will develop and execute Ecommerce and media strategies with a primary focus on Amazon and other marketplaces 
• You will collaborate closely with all our teams, from offices in Hamburg, Germany or New York City, USA 
• You will help our clients and guide them through their yearly negotiations with Amazon 
• You will monitor and analyze performance metrics to drive continuous improvement and achieve growth targets in tandem with our brand partners 
• You will present results and strategic recommendations to clients, managing relationships effectively 
• You will lead business reviews related to the brands we work with, providing insights and actionable plans 
• You will foster a collaborative environment, working seamlessly with team members across different functions and regions 
• You will question the status quo and bring in outside perspectives to enrich operational execution and strategy development 

Requirements

• You have at least 10 years of proven experience in Ecommerce/marketplace & Amazon management in combination with coordinating significant media budgets
• You are experienced in collaboration with international teams, ideally at established brands 
• You either developed experience in a senior role in an agency or centrally coordinated with an agency from the brand side
• You possess excellent communication and project management skills, with the ability to manage client relationships effectively.
• You consider yourself a self-starter with the ability to see the bigger picture and drive strategic initiatives – you are ready to inspire and win others for your ideas
• You work well in a team, adapt to a fast-paced and dynamic environment, and challenge conventional thinking
• You experience in developing and executing Ecommerce strategies that drive growth and enhance the consumer journey
• You have excellent English and ideally also German language skills 

Benefits

Imagine...

• gaining insights into a variety of businesses, from traditional German brands to fast-moving online pure players, working on exciting projects that shape the future of e-commerce.
• taking ownership of your own projects, growing professionally, and continuously developing your strengths with the Gallup StrengthsFinder – backed by an unlimited learning budget.
• being part of a company where diversity and inclusion aren't just values on paper but the foundation of our success. With over 30 nationalities, we thrive in a truly international environment.
• collaborating with clients as trusted partners, working at eye level, and embracing a no-bullshit attitude – because we know what we're doing and take pride in being thought leaders in our field.
• having the flexibility to design your work-life balance with remote work options, flexible working hours, and the freedom to choose between 20 to 40 days of vacation per year.
• working from abroad once a year at our Sunshine Office, combining productivity with inspiration from new surroundings.
• enjoying regular afterworks, unforgettable team getaways, and a company culture where we genuinely enjoy working together – and it shows
• benefiting from a modern office in the heart of Hamburg, bike leasing, an attractive pension plan, and the HVV-Deutschland Ticket to get you where you need to be.
• having access to mental wellbeing support through OpenUp, a lunch allowance, and much more - because we care about your health and happiness.
• staying fit and active with EGYM Wellpass - our subsidized sports and wellness membership, giving you access to thousands of gyms, studios, and wellness offers across Germany.

Want to be part of this journey? Join us and shape the future with us