Account Executive - Frankfurt

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world!

Role:

Booking.com is seeking a full‑time Account Executive for our lovely Frankfurt office. (Initial contract duration: 2 years, with the possibility of extension based on performance and business needs.)

Role Description:

As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages and train the new accommodations on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply.

Key Job Responsibilities and Duties:

• Pro‑active communication with partners in your region by telephone to assist with the development of Booking.com’s business.
• Leading a portfolio of partners where you are their primary point of contact, answering questions, and following up when needed.
• Maintaining a stable relationship with our partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing).
• Become an expert in Booking.com’s products so the benefits and usage of our platform can be explained in detail to our partners.
• Finding opportunities for partners that will help improve Booking.com’s business by using its segmentation to prioritize.
• Receiving Customer Service issues related to the managed portfolio and solving these in the most efficient manner for the business, partner, and customer.
• Supporting the organization of events, such as workshops and webinars for partners, including attending and participating in partner events.
• Dealing with inbound calls and written requests from accommodation partners in Germany.
• Showcasing team spirit for team/office–related projects & adhoc tasks based on company priorities and business needs.

Qualifications & Skills:

• Excellent face‑to‑face and telephone communication skills.
• Proficient English and German speaker and writer.
• Affinity/experience within e‑travel and/or hotel/travel industry is a plus.
• Pro‑active, sense of responsibility and can work independently.
• Great teammate, motivated and enjoys working in e‑travel and hospitality.
• Currently authorized to work in Germany.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well as unique‑to‑Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry‑leading product discounts – up to 1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit.

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. We continue an ongoing journey that starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, gender and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

• Let’s go places together (How we Hire).
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Please attach CV and additional documentation in English language.

Pre‑Employment Screening

If your application is successful, your personal data may be used for a pre‑employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre‑employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.