Account Management Lead

About us:

At Saltz, we believe the finest ingredients should be available in one marketplace. For too long, the culinary world has been tangled in a web of distributors and hidden costs, separating passionate chefs from incredible producers. We’re changing that.

Saltz is the digital marketplace where quality and creativity connect directly. We empower chefs to discover and source an incredible variety of fresh ingredients, from local farms to international craftsmen, with complete transparency. For producers, we unlock a global market overnight. An oyster farm can join Saltz today and be selling to hundreds of restaurants across six countries by tomorrow. That’s the power of our platform.

We are a VC-backed, fast-growing startup, and we’re unapologetically ambitious. Our vision is to connect thousands of suppliers with thousands of chefs across hundreds of cities, creating a new, efficient, and transparent ecosystem for fresh food.

About the Role

As Account Management Lead, you will own the ongoing relationship, performance, and growth of your customer portfolio. This is a hybrid role combining reactive and proactive support with commercial responsibility, where you will both manage customer accounts directly and lead a small team (1–2 people). You will work closely with the Lifecycle Growth Manager to execute structured customer engagement strategies while maintaining high-quality day-to-day support.

What you will do:

• Own the relationship and performance of a portfolio of customer accounts
• Provide reactive support via phone, email, and in-app messaging
• Execute proactive customer outreach based on lifecycle strategies and defined triggers
• Drive retention, reactivation, and account expansion through structured engagement
• Convert inbound leads and warm accounts into active, high-value customers
• Lead, mentor, and develop a small team of account/support representatives (1–2 people)
• Collaborate with Sales, Product, and Lifecycle teams to align messaging and execution

What you need

• Experience in account management, customer success, support, or inside sales roles
• Strong relationship-building and communication skills
• Commercial mindset with ability to drive customer value
• Comfort balancing service delivery with growth responsibilities
• Ability to manage both reactive and proactive workflows
• Experience leading or mentoring others is a plus
• Structured, process-oriented, and highly organised
• Positive, solution-oriented attitude

What you get:

• Flexible working hours and workflow, so you can structure your day in a way that works best for you.
• The hardware you need to get started
• Autonomy and trust to manage your own workflow
• Direct mentorship and access to founders and investors

Saltz Marketplace, UAB is an equal opportunity employer. We respect and empower each individual who joins us. Saltz Marketplace, UAB commits to a transparent, inclusive, non-discriminatory recruitment process and employment.