Account Manager (m / f / d) Structural Engineering Software

YOUR ROLE

ALLPLAN enables architecture, engineering, and construction professionals to transform project delivery by connecting teams and data throughout the entire lifecycle. We are looking for a customer-focused Account Manager to strengthen and grow long‑term relationships with our existing customers. You will be responsible for ensuring high customer satisfaction and growing revenue across both strategic and mid‑sized accounts with focus on SCIA, our 3d‑FEM structural analysis application. Leveraging your relationship management skills, commercial acumen, and industry knowledge, you will act as a trusted advisor to help clients maximize the value of ALLPLAN's BIM solutions.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for assigned customers, ensuring strong, ongoing relationships with decision‑makers and key stakeholders.
• Close collaboration with channel partners and account managers to expand our footprint in structural analysis.
• Grow revenue by proactively managing contract lifecycles, identifying expansion opportunities, and ensuring timely closure of renewal agreements.
• Develop and execute account plans for strategic and mid‑sized customers, ensuring alignment with both client goals and company growth objectives.
• Collaborate closely with Customer Success, Professional Services, and Sales Engineering teams to ensure seamless onboarding, adoption, and long‑term value realization.
• Monitor customer health, satisfaction, and usage metrics to anticipate needs and mitigate churn risks.
• Provide tailored business reviews and strategic guidance to demonstrate value delivered and highlight opportunities for additional impact.
• Maintain accurate and up‑to‑date account information, revenue pipeline, and forecast in CRM.
• Act as the customer’s advocate internally, providing feedback to Product, Marketing, and Support teams to continuously improve customer experience.
• Stay informed on industry trends, customer challenges, and competitive landscape to advise clients effectively and position ALLPLAN as a strategic partner.

REQUIREMENTS

• 2–5 years of experience in account management or sales within SaaS, BIM, or design software, ideally in AEC or project‑based industries with high focus on structural detailing / structural analysis. Familiarity with 3d‑FEM structural analysis applications of Sofistik, Dlubal, Infograph, Tekla.
• Proven ability to grow revenue within a customer portfolio.
• Strong relationship management and consultative selling skills, with the ability to influence stakeholders at multiple levels.

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