Account Manager (m/w/d, Berlin)

Stellenbeschreibung:

About Us

honeysales was founded in Berlin in 2021 – with the goal of rethinking B2B sales from the ground up.
Now we’re taking off with Agentic AI: autonomous sales agents that think, act, and sell like real top performers – fully automated, intelligent, and effective.

Since April 2025, we’ve been an official AWS partner, co-developing the most advanced sales agent on the market. Our goal: after just 5 minutes of onboarding, you’ll get your 5 most purchase-ready prospects – personalized, context-based, and channel-independent.

In the fall, one of our co-founders will move to the U.S. to build our go-to-market there.

Our team in Berlin: 20+ experts in tech, sales, and AI.
Our mission: The first Agentic AI for Sales – from Europe. Scalable. Data-driven. Pioneering.

Your daily tasks

Client Relationship Management: Act as the primary point of contact and trusted advisor for clients, cultivating strong, productive, and meaningful relationships.

Renewals & Retention: Own renewal, retention, and net retention targets for your accounts, ensuring that clients remain satisfied and engaged with honeysales’ offerings.

Strategic Success Planning : Develop and implement Success Plans aligned with client goals, driving feature adoption, usage, and value.

Customer Advocacy : Promote client advocacy by building a deep understanding of their objectives, challenges, and feedback. Actively represent the client’s voice within honeysales, partnering with product teams to guide ongoing product improvements.

Data-Driven Analysis: Regularly monitor and analyze client usage patterns to identify potential risks and opportunities, taking proactive steps to address issues and drive value.

Client Education : Offer ongoing support and education, highlighting new or underutilized honeysales features that could benefit the client’s success and represent potential upsell opportunities.

Collaborative Support : Coordinate with various teams, including Technical Support, Product, and Account Executives, to ensure a seamless and cohesive client experience.

Client Engagement : Schedule regular check-ins, Executive Business Reviews, and other touchpoints to maintain strong, transparent communication and alignment with client goals.

Our requirements

Curious & passionate about Sales Tech : You understand the challenges and complexities of lead generation, prospecting and building a sales pipeline. At the same time, you are convinced that technology will enable better human outcomes.

Client-Focused & Solution-Oriented : You are passionate about helping clients succeed and take pride in delivering tangible results.

Excellent Communicator: Your communication skills, both written and verbal, are top-notch, and you excel at conveying complex ideas in an approachable way. German is a plus but not necessary.

Team Player: Known for your ability to collaborate across teams, you prioritize shared success and contribute positively to team dynamics.

Curious & Analytical: With a keen interest in learning and growth, you enjoy leveraging data insights to inform strategic decisions.

Experience: You have 1-2 years of relevant experience in Account Management, Onboarding, Customer Success Management or similar roles, with expertise in SaaS, Sales Automation, or Customer Analytics being a strong plus.

Honeysales is offering

Flat hierarchies, a driven international, diverse, and open-minded team - fun to work and collaborate with.
A transparent feedback culture.
Plenty of room to contribute your ideas and successfully participate in our growth.
30 days of annual vacation, plus an attractive annual salary.
3 days in the office, 2 days of remote work policy, plus 10 days per year during which you can work remotely flexibly.
Open, modern office in Kreuzberg with a table tennis table in the office.
Regular happenings like summer and Christmas parties, team events, and after-work events.
Mobility benefits in Germany through Navit - Germany ticket, bike leasing, car subscriptions, and mobility budgets.