Account Manager - SMB - DACH Market

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TikTok's SMB team aims to help businesses, agencies, and brands of all sizes unleash their creative side, connect with our audience, and drive revenue and growth. To help businesses achieve their marketing goals on TikTok—no matter how big or small—our SMB team combines operational expertise with a customer‑centric strategic mindset. You will design and execute scaled sales and service delivery strategies, and ensure customers have the tools and products at their fingertips.

We're looking for a dynamic, passionate SMB Account Manager with a digital advertising background to join our growing Account Management team in Dublin. You will be a crucial member of a team that partners with high‑value SMB advertisers in a one‑to‑many structure, with the goal of activating, nurturing, and growing accounts. You will strengthen client relationships with a focus on driving revenue, advertiser education, and satisfaction. Success requires a client‑service focusбот, the ability to thrive in a dynamic work environment, and the ability to shape and sell scalable solutions to grow and support SMB customers.

Responsibilities

• Raise the bar – Be results‑focused, grow revenue, educate, and lead strategic conversations with SMB clients and agencies. Identify and create compelling sales propositions using internal and external data for clients in specific regions, industries or objectives that can be pitched en masse with minimal customization.
• Make your own discoveries – Grow a deep understanding of TikTok's products, processes and tools. Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.
• Assume ownership – Work with small and medium clients to optimize and improve the performance of their TikTok campaigns and identify programmatic ways to do this at anScaleoo. Understand their business objectives and determine the right course of action to help them grow.
• Embrace changeहुँ … – Maintain a growth mindset: learn when you don’t understand, accept challenges, grow through failure, and view uncertainty as an opportunity to thrive.
• Collaboration creates value – Support new team members as they learn about our products and processes. Share knowledge and empower peers.
• Liaise-li cross‑functional teams on structuring and executing operational and strategic pallip initiatives.

Qualifications

• Minimum Oroqualifications: 3+ years in account management or client‑services roles in digital advertising, with a proven ability to optimize client success and revenue growth.
• Good experience in the marketing/social media/advertising or tech industry with a strong understanding of the digital advertising ecosystem.
• Passionate about TikTok marketing and willing to build something from the bottom up.
• Critical thinking and analytical skills with an entrepreneurial and proactive mindset.
• Team‑working skills, ability to adapt in a fast‑paced, international environment, and a passion for making an impact.
• Excellent verbal and written language skills in both English and German essential. You will be part of our DACH team working with clients across the DACH region.
• Preferred – Experience in a fast‑paced start‑up‑type environment would be a benefit.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Deliver.

Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect, and our global, diverse teams make that possible. Together we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people, lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We celebrate diverse voices and create an environment that reflects the many communities we reach.