AI Specialist / LLM Application Engineer (m/f/x)

At SuitePad, we shape the hotel room of the future.

SuitePad is a Berlin-based SaaS + Hardware company focused on hotel tech.

We deliver hotels’ aggregated content, entertainment, and services through in-room tablets and other software- and hardware solutions. The depth and quality of our services have made us the market leader for in-room guest communication in more than 90,000 hotel rooms across the globe. Our customers include renowned international hotel groups like Best Western, Leonardo, and Oetker Collection. As a team, we are proud of the industry recognition we have received (Hotel Tech Report, Hotelverband Deutschland (IHA), Gastro Vision, and more).

Our mission is to provide a reliable, effective, and delightful platform for guest communication.

Join our journey

We are for an AI Specialist / LLM Application Engineer who shares our passion and who is excited about building AI solutions that empower both our users and internal teams.

To thrive in this role, you are someone who loves to collaborate, values communication, and embraces adaptiveness.

Responsibilities

• Design, develop, and ship AI-powered product features based on Large Language Models (LLMs)

• Enable teams across the company to effectively use AI technologies and tools

• Develop, refine, and maintain prompts, agents, and AI behavior patterns

• Evaluate and benchmark system responses to ensure quality, accuracy, and usefulness

• Design and implement testing strategies and reliability engineering for LLM-based systems

• Build and maintain internal AI tooling and developer infrastructure

• Support teams in designing and implementing end-to-end AI workflows

• Conduct recurring internal workshops, trainings, and knowledge-sharing sessions on AI and LLM topics

Your Profile

• Proven experience building and operating LLM-based applications in production environments

• Practical experience with retrieval-augmented generation (RAG), embeddings, and hands‑on experience with vector databases

• Experience with function calling and structured model outputs

• Ideally, experience with Model Context Protocol (MCP) or similar agent orchestration frameworks

• Strong understanding of testing strategies for LLM systems (evaluation, regression testing, reliability)

• Experience with Ruby / Ruby on Rails and TypeScript in production systems

• Strong teamwork and collaboration skills

• Experience teaching, mentoring, or enabling others in technical topics

You can expect from us

What We Build

As a team, we build hardware and software solutions to provide a delightful platform for guest communication, both for the hotel guests and the hoteliers.

On the one hand, we augment the in-room experience for the hotel guests with products and features such as the Digital Guest Directory, various Remote‑Controls, VoIP, and Contactless Checkout.

On the other hand, we also provide solutions to help hoteliers optimise their operations: be it managing their content, gaining insights into analytics, or various integrations to increase their efficiency.

How We Work

• We are a team of light‑hearted and international Frontend, Backend, Android, Infrastructure, and Hardware Engineers

• We encourage teammates to bring in well‑reasoned opinions, productively disagree with us, and make decisions based on technical merits – we make evidence‑based decisions as a team

• We respect each other's work‑life balance

• We uphold high code quality standards that are enforced via CI, static analysis, and code reviews, as we strive to reduce our “total cost of ownership”

• We adapt agile methodologies to our needs

We offer

• A team of excellent international engineers to work with and 40 other colleagues looking forward to your support

• A product with global traction

• Swift decision making

• A high degree of autonomy in your work

• A yearly personal training budget of 1,000 EUR, mobility benefits, tax‑free vouchers for various stores, 30 days of vacation per calendar year, home office days, and great team events

• A modern office, right in central Berlin, and, of course, free drinks and healthy fruit included :)

Sounds exciting?

If you like what we do here at SuitePad and look forward to working with us, apply here!

We’re looking forward to getting to know you!