Analyst Cust Serv Ops

Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Details

Job Function: Customer Management

Job Sub Function: Customer Service Operations

Job Category: Professional

All Job Posting Locations: Aachen, North Rhine-Westphalia, Germany

Responsibilities

• Contact person for the sales team in the field as well as customers throughout Europe
• Processing incoming orders for the Abiomed product range in SAP
• Tracking and filing of orders
• Preparation of quotes for the Sales team in SAP
• Complaints processing
• Contract management
• Issuing of reports for Sales & internal partners

Qualifications

• Work experience in Customer Services
• Experience in dealing with customers and in order follow-up
• Excellent communication skills in German, Chinese and English
• Excellent computer skills (Microsoft Office, MS Excel, SAP S4 Hana, Salesforce)
• Analytical thinking skills
• Ability to work under time pressure
• Attention to details
• High level of energy, engagement and responsibility
• Strong organizational skills with the ability to multi-task
• Flexibility of work in the dynamic, changing environment
• Excellent communication skills, good working relationship
• Business awareness and focus on achieving common goals
• Highly developed interpersonal skills, responsibility and ethics

Required Skills

Preferred Skills